More Information

Course Deferral, Suspension and Withdrawal

At any given time, students may decide they would like to defer, suspend or withdraw from a course.

  • A deferral is when a student decides they would like to delay the commencement of their qualification to start a course at a later date.

    A student can re-enrol in a qualification at any time and commence studies in the next available class.

    To apply for a deferral, contact our student support team at admin@firstbasetraining.com.au or call us on (02) 9687 8216.

  • When a student is unable to continue with a course, they may request to suspend their activity for a maximum of six (6) months, with a check-in period of three (3) months from the suspension date. Suspensions are only granted to students with a medical condition that prohibits them from continuing with training, which must be supported by a medical certificate.

    If a student wishes to postpone their course for other reasons, they will be directed to withdraw from the course, and may re-enrol at any time.

  • Students can withdraw from/discontinue a course at any time following the commencement of a qualification.

    Upon your withdrawal you might receive a Statement of Attainment (for any Units that you have been granted competency for).

    To apply for a withdrawal from a course, see our friendly staff at our Parramatta Office, or contact our student support team at admin@firstbasetraining.com.au or (02) 9687 8216.

Student Support

At First Base Training, we know that our students are a diverse set of learners with different needs and learning styles. We understand that some students may be living with a disability and could require additional support, or are having difficulty with the course content, time management, or course commitment. We are dedicated to working with our students to ensure they receive the support required to achieve their full potential and complete their desired qualification.

  • We provide a range of services to assist our students from enrolment to graduation. These include:

    • Guidance with selecting the right course for you

    • Individual student support plans

    • Additional/extra tutorial sessions to cover course content and ask questions

    If you are a student who requires disability support services, please inform us during enrolment so that we can assist you with getting the right support from the beginning of your course. During the enrolment process, our enrolment officers will work with you to develop an individualised student support plan with appropriate strategies to suit your needs and excel in the course.

    If you require additional assistance, you can organise an appointment with your trainer, or contact our friendly staff via (02) 9687 8216 or admin@firstbasetraining.com.au, or visit our head office to discuss how we can best support you.

  • At First Base Training, we are dedicated to providing a highly supportive environment and quality vocational education and training for all students. We guarantee that our services will be:

    • Provided with due care and skill

    • Fit for any specified purpose (express or implied)

    • Provided within a reasonable time (when no timeframe is set for the training)

    We are committed to providing the utmost standard of service to all our students. Our consumer protection strategy ensures that we are:

    • Providing all the necessary training and support for our students to achieve competency

    • Providing quality training and experience for all students

    • Ensuring that our staff and trainers meet the expectations laid out and always demonstrate ethical behaviour

    • Ensuring that our students receive clear and accessible feedback and consumer protection system, including a designated and identified consumer protection officer

    • Ensuring that our students are properly informed of their subsidised training entitlements, fees, responsibilities and obligations

    • Maintaining procedures for protecting students’ personal information

    • Providing established, documented and accessible consumer feedback and complaints handling policies and procedures; and

    • Providing clients with details of these pathways for resolving or escalating complaints

    For more details, see our Consumer Protection Policy (PDF).

  • What happens if our Consumer Guarantee isn’t met?

    At First Base Training we are continually seeking to improve our services to ensure our students receive the best care and education. In the first instance a student believes FBT has failed to meet its requirements against the consumer guarantee, we recommend that the student speaks with one of our staff to identify the problem and submit a Complaints and Appeals form. First Base Training will then take the appropriate course of action to rectify the situation. For more information on this process, please refer to our Complaints and Appeals Policy

    If you have any concerns or queries, please don’t hesitate to contact us at admin@firstbasetraining.com.au or (02) 9687 8216.