What is a deferral?

A deferral is when a student decides they would like to delay the commencement of their qualification to start a course at a later date.

A student can re-enrol in a qualification at any time and commence studies in the next available class.

To apply for a deferral, contact our student support team at [email protected] or call us on (02) 9687 8216

What is a suspension?

When a student is unable to continue with a course, they may request to suspend their activity for a maximum of six (6) months, with a check-in period of three (3) months from the suspension date. Suspensions are only granted to students with a medical condition that prohibits them from continuing with training, which must be supported by a medical certificate.

If a student wishes to postpone their course for other reasons, they will be directed to withdraw from the course, and may re-enrol at any time.

What is a withdrawal?

Students can withdraw from/discontinue a course at any time following the commencement of a qualification. Upon your withdrawal you will receive a Statement of Attainment (for any Units that you have been granted competency for). This could be used to apply for course credit/credit transfer if you decide to recommence your qualification at another RTO or recommence studies at a later date.

To apply for a withdrawal from a course, see our friendly staff at our Parramatta Office, or contact our student support team at [email protected] or (02) 9687 8216

We provide a range of services to assist our students from enrolment to graduation. These include:

• Guidance with selecting the right course for you
• Individual student support plans
• Additional/extra tutorial sessions to cover course content and ask questions

If you are a student who requires disability support services, please inform us on enrolment so we can assist you with getting the right support from the beginning of your course. During the enrolment process, our enrolment officers will work with you to develop an individualised student support plan with appropriate strategies to suit your needs and excel in the course.

If you require additional assistance, you can organise an appointment with your trainer, or contact our friendly staff via (02) 9687 8216 or [email protected], or visit us at our head office (Suite 607, Level 6 Office Tower, 159-175 Church street, Parramatta Westfield, NSW 2150) to discuss how we can best support you.

Our staff are always here to help, so please don’t hesitate to contact us!

Our Consumer Protection Strategy

At First Base Training, we are dedicated to providing a highly supportive environment and quality vocational education and training for all students. We guarantee that our services will be:

• Provided with due care and skill
• Fit for any specified purpose (express or implied)
• Provided within a reasonable time (when no timeframe is set for the training)

We are committed to providing the utmost standard of service to all our students. Our consumer protection strategy ensures that we are:

• Providing all the necessary training and support for our students to achieve competency
• Providing quality training and experience for all students
• Ensuring that our staff and trainers meet the expectations laid out and always demonstrate ethical behaviour
• Ensuring that our students receive clear and accessible feedback and consumer protection system, including a designated and identified consumer protection officer
• Ensuring that our students are properly informed of their subsidised training entitlements, fees, responsibilities and obligations
• Maintaining procedures for protecting students’ personal information
• Providing established, documented and accessible consumer feedback and complaints handling policies and procedures; and
• Providing clients with details of these pathways for resolving or escalating complaints

For more details, see our Consumer Protection Policy

What happens if our Consumer Guarantee isn’t met? 

At First Base Training we are continually seeking to improve our services to ensure our students receive the best care and education. In the first instance a student believes FBT has failed to meet its requirements against the consumer guarantee, we recommend that the student speaks with one of our staff to identify the problem and submit a Complaints and Appeals form. First Base Training will then take the appropriate course of action to rectify the situation. For more information on this process, please refer to our Complaints and Appeals Policy

If you have any concerns or queries, please don’t hesitate to contact us at [email protected] or (02) 9687 8216

A Traineeship is a structured training program delivered in the workplace by our experienced and qualified industry Trainers and Assessors, leading to a nationally recognised qualification. Trainees have the opportunity to learn practical skills and theoretical knowledge specific to their workplace, whilst being paid in their current job at the same time.

Trainees split their time between completing studies in our classroom and at the workplace simultaneously to make the most of the theoretical and hands-on practical experience.

To complete a traineeship course with us, you will first need to secure a traineeship with an employer. Traineeship opportunities can be found through online recruitment agencies, job seeking, and new or current employers. You and your employer can then enquire about our traineeship courses and begin studying with us!

For more information, see: https://www.nsw.gov.au/education-and-training/apprentices-and-trainees

Employers that sign their workers into on-the-job Traineeships with First Base Training will benefit from:

• Customised Training Programs – increased staff retention, loyalty and morale.
• Skilled Workforce – increased workforce efficiency, productivity and service consistency.
• Continuous Improvement – safeguard compliance by maintaining staff qualifications.
• Financial Gain – unlock government employer incentives for eligible participants.

When you enrol with First Base Training as a workplace Trainee, you will benefit from:

• Career Enhancement – increased skills, knowledge, motivation, confidence and attractiveness to future employers.
• Earn and Learn – earn an income whilst studying towards your nationally recognised qualification.