Pre-enrolment Information for International Students

ESOS Framework

Training Organisations who appear on the CRICOS (Commonwealth Register of Institutes and Courses for Overseas Students) Register are governed by the ESOS (Education Services for Overseas Students) Framework which consists of legislation including the ESOS Act 2000 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students. These laws are in place to protect overseas students and to uphold high quality standards of education within Australian Education Institutes.

Please refer to https://internationaleducation.gov.au/Regulatory-Information/Pages/Regulatoryinformation.aspx to read important information on the ESOS Framework before enrolling.

Government Recognition

First Base Training is registered as an RTO with the Australian Skills Quality Authority (ASQA). Overseas students can be assured that their training is being conducted by an organisation that is on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). This means that First Base Training is registered to provide courses to people studying in Australia on student visas.

Industry Recognition

First Base Training is recognised by industry as a provider of accredited training. Our courses are all accredited by the Australian Government and by Australian Industry Training Advisory Bodies. This gives students the assurance that the training received is of the highest quality and the curriculum being followed is relevant to, and endorsed by, the industry that the training is relevant to.

Selection, Enrolment, Induction

Selection and enrolment at First Base Training is carried out in an ethical and responsible manner and we encourage people to apply for enrolment through a variety of avenues, including: directly in-person, through authorised Education Agents, or electronically.

We ensure that our selection processes are undertaken without any form of discrimination. Individual interviews are conducted either by First Base Training staff or by our agents who strictly monitor the requirements for entry and ensure that applicants:

  • meet all the requirements
  • are well informed and
  • provide us with the opportunity to identify any special requirements the applicant may have.

Students should ensure they familiarise themselves with all the policies (available under Student Services).Students must have a satisfactory English-language level and we reserves the right to test students upon commencement of their course to determine appropriate English language skills.

All successful applicants complete an induction program during the first week of the course to familiarise themselves with the our services, facilities and procedures. You will be advised of the exact date and time for your induction upon enrolment. You will also be told about what to bring to your induction session (such as a pen and notepaper, passport with visa, original copies of all documentation).

For further detailed information about our selection, enrolment and induction requirements please read our Student Entry Requirements, Selection and Induction Policy available under International Policies.

English Proficiency requirements

To enrol in our courses, your English language score must be equivalent to or higher than an IELTS level of 5.5 if you are from an Assessment Level 3, 4 or 5 country. To find out what Assessment Level your country is listed on, please visit: http://www.border.gov.au/Lega/Lega/Form/Immi-FAQs/what-is-my-assessment-level

Testing is available in your country as well as in Australia. To search for an IELTS test centre visit https://www.ielts.org/.

If you have an IELTS less than 5.5 but it is equivalent to or higher than an IELTS of 4.5, you will need to complete an ELICOS course from an approved ELICOS provider before studying at our college. For information regarding ELICOS courses, please visit http://www.elicos.com/.

The following tests of English proficiency are accepted by First Base Training:

  • IELTS - International English Language Testing System
  • TOEFL - Test of English as a Foreign Language Internet Based
  • TOEFL - Test of English as a Foreign Language Paper Based
  • PTE - Pearson Test of English
  • CAE - Certificate in Advanced English
  • OET - Occupational English Test

All tests must have been undertaken no more than two years prior to the commencement of study at First Base Training. The table below shows the required test scores:

IELTS TOEFL (internet-based) TOEFL (paper-based) PTE CAE OET
5.5 46 527 42 47 OET score of 'pass'
Entry Requirements

The Australian Government requires students to have a minimum academic qualification of year 10 or the equivalent. You must provide your academic transcripts as evidence of your completed academic qualification.

If your transcript does not state that you have met the requirements of the qualification, you must either provide the testamur awarded at graduation or a completion letter from the education provider. We cannot accept results printed from the internet.

Work Experience

All of our courses include a work-placement component that must be completed in order to successfully complete the course. Work-placement is a valuable experience that gives you the opportunity to apply your in-class learning to real practice. Placement at an aged care facility / child care centre will ensure that you know what to expect when you enter the industry.

In order to be accepted for work placement at an aged are centre students must apply for a National Police Check. The AFP National Police checks for international applicants is the same process for Australian applicants. Copies of identification documents totalling 100 points must be provided. Details of the points attributed to identification documents are provided as part of the application process. More information about the National Police Check will be provided during the course, and available at http://www.afp.gov.au/what-we-do/police-checks.aspx.

In order to be accepted for work placement at a child care centre students must apply for a Working with Children Check. The Check application process for overseas applicants is is the same process for for New South Wales applicants. All applicants need to provide proof of identity, including proof of a NSW address. More information about the Working with Children Check will be provided during the course, or you may visit http://www.check.kids.nsw.gov.au. (please ensure that the link is clickable).

Course Credit (Recognition of Prior Learning (RPL) & Credit Transfer)

First Base Training encourages students to apply for Course Credit (this includes Credit Transfer and Recognition of Prior Learning). For students wishing to claim exemptions in their studies, they are required to complete a Course Credit Form and will be assisted by a staff member to ensure guidance is provided on the type and amount of evidence to be gathered to support the request.

Requests are assessed by appropriately qualified staff within 10 days and written notification on the outcome is provided as soon as practicable to the applicant and recorded on the student's file.

When assessing applications we recognise both AQF Qualifications and Statements of Attainment issued by other Registered Training Organisations and TAFE.

Students should note that if they are granted Course Credit, their student visas may be affected as the duration of their course may be altered. Students should discuss their course issues with their agent or with our enrolment staff. Information about visa conditions should be obtained from the Department of Immigration and Border Protection at http://www.border.gov.au/. (please ensure that the link is clickable) .

For further information about the our RPL processes, please read to our Course Credit and Recognition of Prior Learning Policy.

Learning and Assessment

First Base Training is committed to provide a flexible and unbiased process for both learning and assessment by examining the student group and individual student special requirements when deciding upon delivery and assessment modes, methods and tools.

We define flexible learning and assessment as an approach to education which offers the student a number of choices in what to learn, how it is learnt and assessed, when and where learning and assessment occurs.

Flexible learning and assessment practices are introduced into the classroom by using approaches that loosen the constraints of class room based face-to-face delivery. While class-room-based teaching is the main way in which classes are conducted, trainers do have opportunities to engage in teaching and conducting assessments via a variety of means such as:

  • Presentations and role-play activities;
  • Demonstrations and observations;
  • Assignments
  • DVD resources;
  • Online and/or web-based resources; If a student believes that they will require special consideration with either learning or assessment they may speak with the trainer or contact student services.

Language, Literacy and Numeracy Support

First Base Training considers that language, literacy and numeracy (LL&N) needs of all individuals are important. In order to support students in this area, we may refer students to a range of Support English classes such as ELICOS courses whilst their study. When necessary and appropriate, adjustments are made to methods of delivery and assessment to suit the needs of individuals so that all students have a higher chance of success in their course.

Student Support Services

Our friendly and professional team are committed to providing you with excellent support during your studies in Australia. First Base Training offers support services to students ranging from academic to general welfare needs.

We are committed to assisting you to settle into the new environment with minimal disruption and inconvenience. Students who needs assistance during their enrolment period should make an appointment to see a member of our Student Support Team.

Our friendly student support team will assist you with an emergency contact number and information on living facilities, living conditions, banking, shopping, medical and dental services, religious services, cultural differences, sport and recreational facilities, ethnic associations and law enforcement.

Any students experiencing difficulties with course material should consult with or arrange an interview with their trainer immediately. We may arrange some extra assistance in class or extra tuition after class hours so that students can overcome their learning difficulties.

Students who have any personal concerns that they feel may be affecting their academic performance or attendance should arrange an interview with a member of the Student Support Team.

Further information about student support services are provided at induction and in our Student Support Policy and Intervention Strategy Policy.

If you need support as a student when involved in a critical incident, please ensure that you are familiar with the terms of our Critical Incident Policy and Procedure.

Access and Equity

All personnel working at First Base Training abide by the principles of access and equity and ensure that they behave in a non discriminatory manner. Students are treated fairly and equitably at all times and are advised on equal opportunity and discrimination issues. Where a student has a concern regarding their treatment they should refer to our Student Complaints and Appeals Policy.

Access to records

First Base Training maintains a record of training for every student.

Once a student has successfully completed their course, they must lodge a Request for Documentation through our Student Services Department. Certification is issued once all results have been finalised and any outstanding tuition fees having been paid in full.

Please note: if a candidate has any outstanding tuition fees remaining, this will result in the delay of the issuing of any relevant formal documentation.

In the event that a student needs a replacement statement of attainment or qualification after they have completed training, they must submit a written request and the relevant fee our Student Services Department.

Legislative compliance

First Base Training complies with all legislative requirements relevant to training delivery and assessment in the vocational sector and also the national/state health and safety, workplace harassment, anti-discrimination and privacy legislation. Any legislative or regulatory requirements that are relevant to a program will be made known to the learner prior to, or during, the first session.

Privacy

First Base Training collects information from you during the application process as well as during your enrolment in order to meet our obligations under the ESOS Act and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. This information includes, but is not limited to, personal and contact details, course enrolment details and changes, and the circumstances of any suspected breach by the student of a student visa condition.

The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service (TPS) and the TPS Director. In other instances information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law.

For further detailed information about our information handling practices please read our Privacy Policy.

Reasonable adjustment

First Base Training is committed to providing training and assessment services that reflect fair and reasonable opportunity, and consideration for all regardless of race, colour, religion, gender or physical disability. Trainers and assessors apply the principle of reasonable adjustment where it is relevant and appropriate. If a learner/client has a concern or query about an issue they should speak with the trainer in the first instance or with the Director if it is more appropriate.

Further information is available in our Student Code of Conduct.

Student information

We are required under ESOS Act to confirm students' contact details every 6 months, but to help ensure our student records are accurate, students should notify First Base Training immediately upon any change to their personal details (such as name or address).

Attendance, course progress and transfers

Students must attend a minimum of 80% of scheduled course contact hours and achieve satisfactory course progress in order to complete their qualification. A student who is absent from class due to illness must provide a Doctor's certificate. Where First Base Training has assessed the student as not meeting satisfactory course progress, First Base Training informs the student in writing of its intention to report the student to the Secretary of the Department of Education and Training which may affect their visa condition. The student is also informed that they are able to access the provider's complaints and appeals process within 20 working days. If circumstances arise which are making it difficult for you to successfully attend classes, we have student support staff who may be able to assist you.

If you are experiencing difficulties in meeting our attendance requirements, please contact one of our friendly Student Support Staff who can assist you. They may suggest an Intervention Strategy to assist you.

Students should note that they cannot change their College until they have completed 6 months of their principal course of study without a written letter of release from their College and satisfying our policy on student transfers.

For further detailed information about our attendance requirements and related support information, please read our Attendance Policy, Student Support Policy, Intervention Strategy Policy, Compassionate and Compelling Circumstances Policy and Student Transfer Policy available under International Policies.

Student Complaints & Appeals Procedure

First Base Training endeavours to create a positive learning environment and to provide student support services which are fair, friendly and supportive, where students are encouraged to learn without being treated unfairly or subject to harassment.

We recognise that from time to time misunderstandings and issues may arise which require a formal complaints handling process. We have developed an equitable Student Complaints and Appeals Policy which should be used by students who wish to make a complaint or appeal. We have a fair and open Complaints Policy to address any student concerns or appeals and ensures that outcomes are recorded in writing.

The availability of complaints and appeals processes does not remove the right of the student to take action under Australia's consumer protection laws.

For further information about complaints and appeals processes, please read our Student Complaints and Appeals Policy.

Student conduct

All students are required to behave appropriately whilst studying at First Base Training. This means students must not act in a manner which causes distress to other students or staff or breaches relevant legislation such as the Racial Discrimination Act or Anti Discrimination Act. We also require students to dress appropriately.

Students enrolled at First Base Training are required to abide by the Student Code of Conduct which sets out minimum standards of behaviour expected of students. Where a student misbehaves, we may take disciplinary action which can result in the suspension or cancellation of a student's enrolment.

For further information, please read our Student Code of Conduct and Deferring, Suspending or Cancelling Enrolment Policy.

Student Deferral, Suspension and Cancellation of Enrolment

Student enrolment can be deferred, suspended or cancelled in limited circumstances by the College director or by the student. These circumstances include but are not limited to: compassionate and compelling circumstances, student misbehaviour, plagiarism, serious illness or injury substantiated by medical certificate, bereavement of close family member (substantiated by death certificate where possible), major political upheaval or natural disaster, or traumatic experience substantiated by relevant evidence. When deferral, suspension or cancellation of enrolment is initiated by the First Base Training, students have the right to appeal the decision both through internal and external avenues.

Overseas students who wish to apply for leave of absence must notify First Base Training in writing in advance stipulating the reason for the leave and supplying documentary evidence to substantiate the request (e.g. medical certificate, death notice, etc). The duration of the leave applied for must be consistent with the reason given and should not exceed one semester.

For further information about this, please read our Deferring, Suspending or Cancelling Enrolment Policy and our Compassionate and Compelling Circumstances Policy.

Fees and Charges

First Base Training imposes tuition fees and charges for its training services For information on payment of fees refer to our Fees Policy.

Students should note that;

  • First Base Training defines a study period as one semester.
  • All courses are made up of two study periods.
  • Tuition fees are normally payable at least one semester in advance, but no more than 50% of the total tuition fees due will be charged upfront.
  • Once a student has commenced the course, tuition fees for second and subsequent study periods will fall due within 14 days prior to the commencement date of the second study period.
  • In the case of a course with a duration of less than one semester, all tuition fees and any additional charges are fully payable in advance.
  • Detailed information on fees payable by an international student is contained in their Letter of Offer.
  • Students should be aware that by signing the student agreement on the Letter of Offer that they agree to pay the full fees charged by First Base Training. First Base Training also reserves the rights to change its fees and conditions, cancel or defer courses and to alter course timetables and class locations at any time without notice.

For further information please read our Fees Policy.

Refunds

In line with the VET Quality Framework and ESOS regulations, refunds are issued only as per the conditions outlined in our Student Refund Policy. The terms of our refund policy are outlined on the enrolment form as well as contained on our website and in the student handbook. For further information please read our Refund Policy.

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