Our policies for domestic students can be found below, for our international policies please click here.

Student code of conduct

This Code of Conduct has been developed to provide students with a clear statement of the College's expectations of students. The statement outlines expectations both in relation to academic and general behaviour.

A student's commitment to this code is required to ensure that the College is able to provide a safe and professional learning environment to its entire student population. It will also assist students in being able to meet their study goals.

The Code of Conduct reflects the College's commitment to providing quality education and to all of its stakeholders (including students) acting in an honest and fair manner.

If a student fails to abide by this conduct such that their behaviour is unlawful, unethical or is of such a nature that results in substantial disruption to fellow students or staff of the College, the College may take action under the Deferring, suspending or cancelling enrolment policy.

Standards of behaviour

Students are expected to:

  • Make themselves fully aware of College policies and regulations and to raise any queries they have about the application of these policies and regulations with College staff in a timely manner;
  • Behave professionally, respectfully and ethically in all their dealings with other students, staff and all members of the wider community (such as work placement host employers) in their capacity as a student of the College;
  • Act courteously and tolerantly in a way that respects the rights, differences and welfare of all students and staff and will not engage in behaviour that constitutes harassment, discrimination or racial vilification against other students or staff;
  • Use College facilities and resources, including information and communication technology, resources in a safe, lawful and ethical manner and for College purposes only;
  • Act safely and notify College staff immediately upon becoming aware of any occupation health and safety issues or hazards;
  • Attend classes, maintain steady progress within relevant timeframes and submit assessments on time;
  • Submit work and/or assessments that is their own. Students will not engage in any form of cheating, plagiarism or fabrication and will not breach copyright;
  • Be responsible for monitoring their own academic progress and be proactive about accessing support services made available by the College to assist them with any academic or personal issues; and
  • Ensure that their personal information records maintained by the College are accurate and up to date and to advise the College immediately upon any changes to their personal details.
Compassionate and compelling circumstances policy


  • The College recognises that where a student is experiencing compassionate or compelling circumstances they may require additional support from the College to assist them. This policy sets out what may be considered to constitute compassionate or compelling circumstances and what evidence a student must submit in order to prove the existence of these circumstances.

Evidence based

  • To maintain the integrity of this policy, students are required to provide evidence and establish the existence of compassionate and compelling circumstances.
  • The evidence provided will be reviewed and a decision made at the discretion of the College. Each case will be assessed on its individual merits. Applications regarding compassionate or compelling circumstances will generally be considered by the Managing Director.
  • A student may access the College's complaints and appeals policy if they disagree with the College's decision regarding the existence and/or impact of compassionate or compelling circumstances.

Record keeping

  • The College will keep copies of all assessments of compassionate and compelling circumstances, and supporting evidence, on the students file. Any action taken by the College and additional support services offered to the students as a result of the proof of compassionate and compelling circumstances will be noted on the students' file.

Compassionate or compelling circumstances

  • Compassionate or compelling circumstances are generally those circumstances which are beyond the control of the student and which have a significant impact on the student's wellbeing. Such circumstances could include:

1.1. serious medical condition or injury;

1.2. serious medical condition of an immediate family member such as parents or grandparents;

1.3. serious depression – substantiated by documentary evidence from medical practitioner;

1.4. bereavement of close family members such as parents or grandparents, siblings;

1.5. pre-arranged marriage for the student as is the tradition/custom in the student's home country;

1.6. major political upheaval or natural disaster in the home country requiring their immediate travel or which could have a major impact on the student's well-being and/or course progress and/or attendance;

1.7. a traumatic experience which could include but is not limited to:

1.7.1. involvement in or witnessing of an accident; or

1.7.2. a crime committed against the student; or

1.7.3. the student has been a witness to a crime and this has impacted on the student.


Evidence guidelines

  • Medical certificates provided as evidence must:

1.1. be issued by a registered doctor;

1.2. state that the student has a 'medical condition and is unfit for class;

1.3. state the length of time the student will be unfit for class;

1.4. include the doctor's contact details; and

1.5. state that the immediate relative's medical condition requires the student's presence for a particular length of time, e.g. serious illness of parent.

  • Death certificates provided as evidence must be certified and translated into English.
  • Evidence of a major political upheaval or natural disaster must be within reasonable proximity to the students' family and will be investigated by the College.
  • Evidence of a traumatic experience must include a police report or psychologists' report/letter or a report/letter issued by a suitably qualified professional.
  • The psychologist report/letter must:5.1. be issued by a registered psychologist5.2. include the psychologist's contact details
Course credit and recognition of prior learning policy


  • First Base Training ensures that Course Credit is offered to all students at or prior to enrolment. The College provides support and staff to help candidates applying for Course Credit to ensure that recognition is granted for competencies regardless of how, when or where the student's competency was achieved.
  • Course Credit is subject to each student's acceptance and enrolment into their relevant course.


  • 'Course Credit' means the exemption from a unit or units of competency in a course as a result of previous study, experience or recognition of a competency currently held. It includes Credit Transfer and RPL.
  • 'Course Transfer' means the provision of credit for AQF Qualifications and Statements of Attainment awarded by other Registered Training Organisations.
  • 'Recognition of Prior Learning' means the provision of credit for a candidate's competency achieved as a result of formal or information education and training. This includes work experience, life experience, and professional courses.

Credit Transfer

  • The College will recognise AQF qualifications and Statements of Attainments awarded by other Registered Training Organisations and provide students equitable arrangements for the processing and assessment of these qualifications within the VET Quality Framework guidelines.

Recognition of Prior Learning

  • Applications for RPL are considered by an assessor who has the relevant technical and trainer competencies for the competencies being assessed as set out in the relevant Training Package and the National Skills Standards Council Determination for VET trainer and assessor competencies (together, the 'Regulations'). Alternatively, an RPL Panel will be established consisting of a technical expert and a qualified assessor holding the minimum assessor qualifications as set out in the regulations.
  • The following factors will be considered when assessing a claim for RPL:2.1. skills or learning outcomes are equivalent to the learning outcomes achieved by students undertaking the unit for which credit is claimed;2.2. whether the skills and learning outcomes are currently held and can be demonstrated by the student.
  • The RPL Assessor or RPL Panel will ensure that RPL is granted on the basis of evidence supplied by the candidate that is valid, reliable, current, sufficient and authentic.

Time-limits for applicants

  • Students wishing to apply for Course Credit must lodge their application at the time of application to the College and no later than 1 month of the commencement of their studies.
  • Requests for late applications must be made in writing to the Director, together with any supporting evidence. Late applications will be accepted where the student demonstrates that compassionate and compelling circumstances existed which prevented the lodgement of the application or otherwise at the discretion of the Director.


  • An administration fee of $200 is payable by an applicant upon lodging an application for Course Credit.
  • In recognition of the resources required to fully and properly assess an application for Course Credit, fees will be calculated according to the time spent by the RPL Assessor in considering the application. The hourly cost for assessing applications is $120.
  • An invoice will be issued to students upon completion of the Course Credit application and must be paid in full prior to the issue of any Record of Results and/or Testamur and/or Statement of Attainment.

Form of application

  • Course Credit: Students applying for Course Credit must lodge a Course Credit application form together with supporting evidence and the administration fee.
  • Course Transfer: Students applying for Credit Transfer must supply original or certified copies of the AQF Qualification or Statement of Attainment or Transcript in support of their claim.
  • Recognition of Prior Learning: Students applying for RPL must provide evidence in support of their claim to demonstrate that they have the competencies set out in the current endorsed industry competency standards. Evidence which can be submitted includes:

3.1. third party reports;

3.2. portfolio of evidence;

3.3. workplace documents;

3.4. personal resume that is able to be verified;

3.5. samples of work undertaken;

3.6. photographic evidence;

3.7. course outlines;

3.8. employer references.

  • Further information on the types of evidence which may be lodged in support of an application is set out in the 'Information for RPL/RCC Applicants' information sheet available at student services. Students wishing to lodge their application before induction should contact the College directly for a copy of this information sheet and RPL/RCC Kit.
  • In some instances, the College may also request the student to undertake an assessment of skills to confirm the level of attainment.
  • Applicants may be required to meet with the RPL Assessor or delegate to demonstrate their skills or competencies claimed. During the interview, applicants may be asked questions to evidence their claim or asked to demonstrate their skills.
  • Further information on the course credit / RPL interview is set out in the Induction Program given to students at induction.


  • Applications will be acknowledged within 10 days of an application being made.
  • The outcome of an application for Course Credit will be advised to students as soon as possible once the application has been considered and supporting evidence reviewed by the College.
  • The College endeavours to advise applicants of the outcome of their application within 21 days of an application being lodged in the approved form with the College.


  • Students may appeal a decision regarding their application for Course Credit by lodging a written appeal in accordance with College policy on student complaints and appeals.

Record keeping

  • A written record of the decision to grant or reject a request for Course Credit will be placed on the students' file (together with the reasons for any refusal). If the student appeals the decision, the record of the outcome of any appeal will be kept on the students' file.
  • A record of any Course Credit granted must be signed or otherwise accepted by the student and this acceptance must be placed on the student's file.
Course progress policy
  • The progress of each student is monitored, recorded and assessed.
  • First Base Training has course progress policies and procedures outlined in the Student Information Handbook
  • First Base Training assesses each student at the end point of each study period.
  • First Base Training has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.
  • At a minimum, the intervention strategy is activated where the student has failed or is deemed not yet competent in 50 per cent or more of the units attempted in any study period. First Base Training may choose to intervene at any point before the end of a study period.

Critical incident policy and procedure


  • In the event of a critical incident requiring emergency assistance, call 000. Once the operator answers, you will be asked which emergency services are needed: Police, Fire or Ambulance and to provide the location you are calling from.
  • To advise the College of a critical incident, call 9687 8216. This call will be answered by a member of the Critical Incident Team who will assist you.
  • Record the events surrounding the incident in the Critical Incidents Report Overview
  • The College is committed to providing the highest level of student welfare services.
  • The College also acknowledges that unforeseen personal circumstances, such as serious illness and/or injury, death of a family member, etc., may also seriously affect a student's ability to study and/or attend classes and impact on their studies, their student visa conditions as well as their personal well-being.
  • To demonstrate the College's commitment to assisting our student's to face and/or to overcome these critical life incidents, the College has developed a Critical Incident Policy and Procedure that covers actions to be taken in the event of a critical incident.
  • Our response to critical incidents will always be professional, sincere and provided immediately upon the need arising. In this way, we will be able to be responsive to our students as well as protecting the integrity and goodwill which students feel towards the College.
  • The College's "Critical Incident" policy takes into consideration the College's duty of care in relation to its students in terms of the legislative requirements of, inter-alia, the Work Health and Safety Act and the Anti-Discrimination Act.
  • Definitions

    • A "critical incident" is defined as "a traumatic event, or the threat of such (within or outside Australia) which causes extreme stress, fear and/or injury".
    • Examples of critical incidents include the following: serious illness, injury or death of a student; injury or loss of students or staff on field trips; attempted suicide; incidences of physical or verbal aggression; physical assault; students or staff witnessing physical or verbal acts of aggression or criminal activities; natural disasters; fire, bomb-threats, explosions, gas or chemical hazards; sexual assault or drug abuse.

    Critical Incident Team

    • The College has a Critical Incident Team which is designed to assist the Director in implementing the critical incident plan if a critical incident arises.
    • In addition, each and every member of staff is authorised, where the need arises, to contact emergency services immediately upon becoming aware of a critical incident and then contacting a member of the Critical Incident Team.
    • A member of the Critical Incident Team will be available at any time to provide assistance by contacting 9687 8216.
    • Contacts officers will have available information regarding local emergency contact numbers and/or providers of community and/or welfare support services, such as free and/or paid counselling services, Ethnic Associations, government departments, etc.

    Responsibilities of the Critical Incident Team

    • The Critical Incident Team will convene immediately upon being notified by a staff or student of a critical incident. At that point, the Critical Incident Team is responsible for developing a critical incident plan to respond to the particular incident and ensuring that the critical incident procedure described below is followed.
    • As well as responding to critical incidents as they occur, the Critical Incident Team is responsible for:

    2.1. reviewing and updating the critical incident policy;

    2.2. analysing and reviewing the response of the College to critical incidents and recommending and implementing any improvements to the critical incident procedures of the College. Input from staff and students should be sought in such reviews;

    2 3 implementing any strategies to assist the College in better responding to critical incidents;

    2.4. notifying staff and students about the critical incident policy; and

    2.5. attending to other aspects of the critical incident policy as and when they arise.


    Critical Incident Plan

    • The Critical Incident Team will convene immediately upon being notified by a staff or student of a critical incident (see further procedure below). At that point, the Critical Incident Team is responsible for developing a critical incident plan to respond to the particular incident.

    Critical Incident Records

    • An authorised member of the Critical Incident Team is to document any information relating to critical incidents in a Critical Incidents Report
    • The " Critical Incidents" Register must include details such as:

    2.1. the nature of the incident,

    2.2. time reported,

    2.3. location,

    2.4. advice provided to student,

    2.5. assistance provided to student (e.g. organising interpreters)

    2.6. referrals given to student (e.g. police, ethnic associations, doctors, counsellors, solicitors, etc.)

    2.7. time and manner reported to senior management

    2.8. action taken

    2.9. follow-up contact details

    • Student Support staff will also monitor the situation and document the outcomes, so that on-going assistance may be provided if, as and when required.
    • Any student who considers that they need personal assistance should feel free to contact the College's Support Service staff for help. All discussions will be treated with the utmost confidentiality and a student's privacy will be respected at all times.

    Critical Incident Procedure

    • If a critical incident occurs which requires emergency assistance (such as the death or injury or a student), a member of staff or Critical Incident Team (whoever is first notified of the incident) should contact 000 for emergency relief
    • In all other instances, contact should be made with a member of the Critical Incident Team on 9687 8216.
    • The person/s in the Critical Incident Team who first became aware of the critical incident must immediately notify the Director.
    • The Critical Incident Team will promptly develop a critical incident plan which will involve:

    4.1. accessing student record to verify details, including contact information. The Director have access to student records for verifying details to assist emergency services. Personal information (such as address details) should only be released where the individual is incapacitated and unable to provide these details themselves — see further information on privacy and personal information disclosure below;

    4.2. gather background details of the incident from the informing source if possible and appropriate;

    4.3. confirm that the Police or Emergency Service has been in contact with next of kin/family. An interpreter may be required to contact next of kin/family;

    4.4. assess the situation and organise any additional support required. This may involve liaison with offer staff members or external support organisations such as the Salvation Army – Phone (61 2) 9211 0277 or Mission Australia 1800 227 772. Counselling for staff and students may also need to be provided and will be arranged by the Critical Incident Team. Regard should at all times be had to the restrictions on the disclosure of personal information when dealing with third parties — see further below.

    • The critical incident plan, and its implementation, must be recorded in writing. Such records must be kept in the Critical Incidents Report and appropriate notations made in the students file. See further 'Critical Incident Records' section above.
    • An authorised delegate of the Critical Incident Team will, where necessary and appropriate, provide advice on the incident to relevant staff members and students. Any such notification will be made with due regard to the sensitivities of the critical incident and the need to protect the needs and personal details of the persons involved and the wishes of their family.
    • All comment to the media may be made by the Director only.
    • Any direct contact with the family/next of kin in an official capacity is to be through the Director.


    Ongoing Case Management

    • The Critical Incident Team will arrange for an authorized member of the team to be responsible for managing the case on an ongoing basis including, where necessary, liaison with emergency services personnel, medical professionals, and family. Contact with family may be required to assist with travel and accommodation plans.
    • In the event of a student death, the Director (or some other appropriate person authorised by the critical Incident Team) will arrange for a letter of condolence and flowers to be provided to the student's next of kin on behalf of the College. The College endeavours to advise applicants of the outcome of their application within 21 days of an application being lodged in the approved form with the College.
    • If the critical incident results in the inability of the student to conclude their studies and the student wishes to cancel their enrolment or the incident results in the student's death, the critical incident Team is responsible for ensuring that all administrative arrangements are made in this regard (that is, any fees are refunded as entitled and email is cancelled). Personal property of the students left on College premise should be returned to the student's next of kin.

    Release of Personal Information

    • The College is bound by the Privacy Act to protect the integrity and confidentiality of personal information which it collects about staff and students. In the event of a critical incident, the College is permitted to release personal information where:
      1.1. The College is required by law or legislation (for example, in response to a warrant); or

    1.2. Where there is a serious or imminent threat to the life or health of an individual.

Deferring, suspending or cancelling enrolment policy
  • First Base Training has documented procedures for assessing, approving and recording a deferment, suspension, or cancellation of study.
  • Should First Base training initiate the deferment, suspension or cancellation of a student's enrolment, it will notify the student of its intention and allow the student 20 working days to access First Base Training's internal complaints and appeals process, unless extenuating circumstances relating to the welfare of the student apply.
  • First Base Training may grant a deferral of commencement of studies or suspension of studies for students who request such a change to their enrolment status on the grounds of compassionate or compelling circumstances.
  • First Base Training may defer or temporarily suspend the enrolment of students due to misbehaviour.
Fees policy


  • First Base Training imposes tuition and other fees for the training services it provides. The charges imposed reflects demand for services and the costs involved in providing training services.
  • Tuition fees are charged for all courses. "Tuition fees" refers to the whole amount of published course fees.

Pre-paid Fees

  • To obtain a place in the course, students are required to pay a deposit of $300 prior to the commencement of their course.
  • This deposit is deducted from the total tuition fees, and the remaining balance of tuition fees are then payable in instalments.
  • The deposit not refundable except as set out in the Refund Policy available at www.firstbasetraining.com.au.

Submission of Fees

  • Fees may be paid to First Base Training either by cheque, international bank draft, cash and telegraphic transfer, or directly into First Base Training's bank account.

Issue of Qualifications

  • Except in its utmost discretion, First Base Training will not issue a qualification to students who have successfully completed their course until all outstanding payments have been paid.
  • First Base Training reserves discretion to issue qualifications to students where course moneys are outstanding. For example this may be where a satisfactory payment plan has been agreed to by the College.


  • Students should refer to the Fist Base Training's refund policy for information regarding applications and processing of refunds.
Intervention strategy


  • The College will implement its intervention strategy in a number of circumstances, including:

1.1. where a student is identified as being At Risk of not meeting the College's attendance requirements;

1.2. where compassionate or compelling circumstances require such assistance.

  • The aim of the College's intervention policy is to design a support plan which meets the needs of individual students and addresses the problems they are experiencing so that they are able to get the most out of their study experience.

Activating the intervention strategy

  • The College's intervention strategy may be activated either by a student:
    1.1. seeking support from a trainer or one of the College's support staff; or

1.2. being identified At Risk of not meeting the College's attendance requirements or experiencing compassionate or compelling circumstances.

  • In instances where a student is identified as being At Risk, a student will receive a letter from the College asking them to contact the relevant member of the Student Support Team to make an appointment to develop an intervention strategy to assist the student.

Development of intervention strategy

  • To ensure that an appropriate intervention strategy is developed, recommendations are sought from trainers who may make suggestions which they believe will benefit students at risk in their classes.
  • The particular strategy implemented will be decided upon between a member of College staff (such as the Director or a member of the College's support staff) and the student following consultation (if appropriate) with relevant trainers. In some cases, assistance and input may be sought from third parties such as welfare organisations.
  • Examples of some support and intervention strategies are listed further below.

Record keeping

  • A written report will be kept of the procedures, advice and assistance provided offered to students and their outcomes. Progress will be monitored regularly by the responsible trainer and reported to the training co-ordinator. A regular meeting will be held with the student to monitor progress on the intervention strategy. An intervention strategy register is maintained by the College.


  • When developing and implementing an intervention strategy, all staff should be mindful of the College's privacy policy and the need to keep student's personal details and information safe. As stated in the privacy policy, student's personal information is not disclosed to third parties other than in exceptional circumstances as set out in the privacy policy.

Examples of intervention strategies

  • These support /intervention strategies could include, but are not limited to the following options:

1.1. English language support for oral and written comprehension

1.2. Assistance with academic skills such as research skills, understanding copyright laws and plagiarism, report writing, understanding and meeting assessment requirements

1.3. Attending supplementary tuition classes

1.4. Counselling with a member of the Student Support Team for assistance with personal issues affecting course progress

1.5. Providing opportunities for re-assessment

1.6. Being given the opportunity of changing courses

1.7. Mentoring by the teacher or nominated student

1.8. Referring to external organisations for assistance, e.g . counselling, "Beyond Blue" depression services, religious organisations, etc.

1.9. Reducing study and/or course loads

1.10. Combination of above methods.

Privacy policy

First Base Training is subjected to the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW).

First Base Training also collects your personal information, and in some circumstances, information of your health, to assist in the assessment of your enrolment. The other purposes of collection include corresponding with you, attend to day-to-day administrative matters, informing you about your courses and other aspects of admission or enrolment and complying with legislative reporting requirements.

While your personal information is generally collected from you, First Base Training also collects information about you (such as official records of study) from other educational institutions that you have attended for the purpose of verifying the supporting documentation you have provided with your application.

Your personal information stored on First Base Training's computers or on personal computers may be also routed through servers based overseas.

The information you provide in your enrolment form is recorded on First Base Training's student database and may be disclosed to the following type of organisations:

  • External organisations where disclosure is necessary to verify your previous qualifications and other supporting documentation provided with your application;
  • Contracted service providers which First Base Training uses to provide services on its behalf (such as banks, printers/mailing houses and IT service providers); and
  • Where required by law.

If you do not provide the required information, First Base Training will not be able to consider you for admission or to enrol you.

You are able to gain access to any personal information and health information that First Base Training holds about you, subject to any exceptions in relevant legislation. To obtain access, or if you have any questions about the handling of your personal information, please write to:

Student complaints and appeal policy


  • This policy sets out when refunds will and will not be available to students. The contents of this policy will be advised to prospective students prior to their acceptance of an offer or enrolment at the College.


  • Tuition Fees means fees a provider receives, directly or indirectly, from:(i) a student or intending student; or(ii) another person who pays the fees on behalf of the student or intending student; that are directly related to the provision of a course that the provider is providing, or offering to provide, to the student;

Amounts "not refundable"

  • Unless you notify us in writing (or email) that you will not be commencing your course at least 28 days prior to course commencement, the deposit of $300 is not refundable under any circumstances except in the unlikely event of Provider default occurring.
  • For refunds in the case of Provider Default, see below.

Processing Timeframe

  • All approved refunds will be provided within 14 days of the College agreeing to grant the refund.

Student Default

  • Refunds will not be approved or provided in the following circumstances:

where the student concerned has provided fraudulent, forged or misleading information.

if the request is submitted after the student has had their enrolment terminated due to non-payment of tuition fees.

if the student fails to comply with the conditions of enrolment and the College's student-related policies.

Disciplinary Reasons

  • No refund will be issued if a student's enrolment is cancelled because of student academic or behavioural breaches.
  • In the unlikely event that the College is unable to deliver your course in full, you will be offered a refund of the amount of any unspent pre-paid fees received by the College.
  • The refund will be paid to you within 14 days of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the College at no extra cost to you. You have the right to choose whether you would prefer a refund of the unspent pre-paid fees, or to accept a place in another course.


  • Students may appeal a decision by the College to refuse a refund or appeal against the amount of refund given by accessing the College's complaints and appeals procedure. The student agreement and the availability of a complaints and appeals process does not remove the student's right to take further action under Australia's consumer protection laws.
Student entry requirements, selection and induction policy


  • The College is committed to ensuring students select courses and training services which appropriately match their needs, qualifications, experience and academic goals. To this end, the College has developed a policy to ensure that students are aware of entry requirements and an appropriate selection process is adhered to.

Student Entry Requirements

  • The following pre-admission requirements apply to all students:1.1. Minimum age:
    All individuals wishing to apply for enrolment at the College must be at least 18 years of age at the date that they submit their application.1.2. Additional requirements
    Additional entry requirements, if any, for particular courses may be required.

Publication of Entry Requirements

  • Information about student entry requirements will be made available to both staff and students. This information will be provided on the College website, in student handbooks and staff manuals.

Student Selection and Enrolment Process

  • The College's student selection process is headed by the Director and procedures have been designed to ensure that the process is conducted in a professional and ethical manner.
  • Individuals wishing to enrol must submit an enrolment form to the College. The application must include evidence of satisfaction of any entry requirements.
  • Applications are reviewed by the Director in accordance with this policy. All individuals are considered on the basis of whether they meet the entry requirements for the course. Equal opportunity is accorded to all applicants in accordance with Equal opportunity legislation.

Student Induction

  • A comprehensive induction program has been developed by the College to assist students in undertaking their studies at the College as well as providing information on helping them settle living in Australia whilst studying.
  • The College's induction program is developed the Director in conjunction with the student support team and conducted by the trainer/assessor. The induction program covers College policies and expectations of student behaviour.
  • At the induction, all prospective students are referred to the Induction Program and details of College support staff whom they are able to visit if they have any questions about student services or welfare issues.
  • Each student must sign an attendance sheet for the induction. A copy of the Induction Obligations form signed by the student is placed on the student's file.
  • An admin conducts a review of all new students' files at the midpoint of each term to ensure that new students have undertaken their inductions.
Student support policy


  • The objective of this policy is to ensure that all students have access to appropriate support and welfare services. Support services provided by the College encompass academic and general welfare needs.
  • The services provided include counselling, advice and support regarding academic achievement and student welfare.
  • We recognise that the provision of appropriate welfare support services, information and assistance will help students achieve academic success.


'Welfare' for the purposes of this policy means all matters pertaining to the physical, mental and general well being of students.

Categories of Support Services

  • The student support services provided by the College fall into 2 categories: academic and general welfare.
  • Students may access these support services themselves or where staff are concerned about a student's wellbeing, a student may be referred for counselling

Academic Support Services

  • Academic tuition classes are provided to existing students at no additional cost. These include English language comprehension and writing, study skills and computing support. Basis literacy and numeracy support is also available.

Welfare Services

  • The College provides the following general welfare services at no additional cost to the student:1.1. Welfare counselling: each member of the Student Support Team is available by appointment to discuss physical, emotional or mental issues with students. In addition, for matters of critical importance, a member of the Student Support Team may contact the Director for assistance. Referral to external counselling organisations such as beyondblue or the Salvation Army is also undertaken during counselling. A comprehensive list of online support services is provided by the Australian Counselling Association in electronic format at: www.theaca.net.au.
    1.2. Financial counselling: students experiencing financial difficulties can discuss their concerns with a member of the Student Support Team. Where appropriate, a member of the Student Support Team may refer the queries or concerns to the accounts team.1.3. Legal counselling: students requiring legal support will be referred to external legal aid organisations. No legal advice can be given by staff.1.4. Disability support: students should advise the College in writing if they have any disability or medical condition which may affect their studies. The College will make reasonable adjustments to the delivery of training and implementation of support services to assist students with disabilities whilst at the College.

Information About Support Services

  • The College advises students or intending students about the types and availability of support services through information contained on the College website, information provided to students in induction, and information given in class by trainers.

Critical Incident Policy

  • The College has a detailed critical incident policy which is distributed to students and publicised on posters displayed on College premises.

Student Misconduct

  • Students may be suspended or have their enrolment cancelled where they misbehave. Where a student is experiencing behavioural difficulties, they will be invited to avail themselves of the support services provided by the College unless the misbehaviour is such that it endangers other students or staff. Full details of the College's policy regarding student misbehaviour is set out in the Deferring, suspending or cancelling enrolment policy.


  • The College is bound by the Privacy Act to protect the integrity and confidentiality of personal information which it collects about staff and students. In the event of a critical incident, the College is permitted to release personal information where:1.1. The College is required by law or legislation (for example, in response to a warrant); or
    1.2. Where there is a serious or imminent threat to the life or health of an individual.
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