International Policies

Policies

Our policies for international students can be found below, for our domestic policies please click here

Student code of conduct

Overview

This Code of Conduct has been developed to provide students with a clear statement of the College's expectations of students. The statement outlines expectations both in relation to academic and general behaviour.

A student's commitment to this code is required to ensure that the College is able to provide a safe and professional learning environment to its entire student population. It will also assist students in being able to meet their study goals.

The Code of Conduct reflects the College's commitment to providing quality education and to all of its stakeholders (including students) acting in an honest and fair manner.

If a student fails to abide by this conduct such that their behaviour is unlawful, unethical or is of such a nature that results in substantial disruption to fellow students or staff of the College, the College may take action under the Deferring, suspending or cancelling enrolment policy.

Standards of behaviour

Students are expected to:

  • Make themselves fully aware of College policies and regulations and to raise any queries they have about the application of these policies and regulations with College staff in a timely manner;
  • Behave professionally, respectfully and ethically in all their dealings with other students, staff and all members of the wider community (such as work placement host employers) in their capacity as a student of the College;
  • Act courteously and tolerantly in a way that respects the rights, differences and welfare of all students and staff and will not engage in behaviour that constitutes harassment, discrimination or racial vilification against other students or staff;
  • Use College facilities and resources, including information and communication technology, resources in a safe, lawful and ethical manner and for College purposes only;
  • Act safely and notify College staff immediately upon becoming aware of any occupation health and safety issues or hazards;
  • Attend classes, maintain steady progress within relevant timeframes and submit assessments on time;
  • Submit work and/or assessments that is their own. Students will not engage in any form of cheating, plagiarism or fabrication and will not breach copyright;
  • Be responsible for monitoring their own academic progress and be proactive about accessing support services made available by the College to assist them with any academic or personal issues; and
  • Ensure that their personal information records maintained by the College are accurate and up to date and to advise the College immediately upon any changes to their personal details.
Attendance policy
  • First Base Training monitors attendance for each course with a signed Attendance Sheet.
  • Where a student has been assessed as not achieving satisfactory attendance, First Base Training will notify the student of its intention to report the student. The written notice also informs the student that he or she is able to access First Base Training's complaints and appeals process and that the student has 20 working days in which to do so.
  • If the student accesses First Base Training's complaints and appeals process and the process results in a decision that supports First Base Training, First Base Training will report through the Provider Registration and International Students Management System (PRISMS) that the student is not achieving satisfactory attendance as soon as practicable. First Base Training does not report until the process is completed and it supports First Base Training or the student has not accessed First Base Training's complaints and appeals process within 20 working days of being notified of First Base Training's intention to report.
  • Students must attend at least 80 per cent of the scheduled course contact hours for each Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) registered course in which they are enrolled.
  • If a student's attendance is less than 80 per cent, First Base Training may choose to not report a breach if: the student's attendance is at least 70 per cent, the student is maintaining satisfactory academic performance; and this is consistent with the provider's documented attendance policies and procedures
Compassionate and compelling circumstances policy

Overview

1. In accordance with the National Code and ESOS Act, the College recognises that where a student is experiencing compassionate or compelling circumstances they may require additional support from the College to assist them. This policy sets out what may be considered to constitute compassionate or compelling circumstances and what evidence a student must submit in order to prove the existence of these circumstances.

Evidence based

2. To maintain the integrity of this policy, students are required to provide evidence and establish the existence of compassionate and compelling circumstances.

3. The evidence provided will be reviewed and a decision made at the discretion of the College. Each case will be assessed on its individual merits. Applications regarding compassionate or compelling circumstances will generally be considered by the Managing Director.

4. A student may access the College's complaints and appeals policy if they disagree with the College's decision regarding the existence and/or impact of compassionate or
compelling circumstances.

Record keeping

5. The College will keep copies of all assessments of compassionate and compelling circumstances, and supporting evidence, on the students file. Any action taken by the College and additional support services offered to the students as a result of the proof of compassionate and compelling circumstances will be noted on the students' file. Compassionate or compelling circumstances
6. Compassionate or compelling circumstances are generally those circumstances which are beyond the control of the student and which have a significant impact on the student's wellbeing. Such circumstances could include:
6.1. serious medical condition or injury;
6.2. serious medical condition of an immediate family member such as parents or grandparents;
6.3. serious depression – substantiated by documentary evidence from medical practitioner;
6.4. bereavement of close family members such as parents or grandparents, siblings;
6.5. pre-arranged marriage for the student as is the tradition/custom in the student's home country;
6.6. major political upheaval or natural disaster in the home country requiring their immediate travel or which could have a major impact on the student's well-being and/or course progress and/or attendance;
6.7. a traumatic experience which could include but is not limited to:
6.7.1. involvement in or witnessing of an accident; or
6.7.2. a crime committed against the student; or
6.7.3. the student has been a witness to a crime and this has impacted on the student.

Evidence guidelines

7. Medical certificates provided as evidence must:
7.1. be issued by a registered doctor;
7.2. state that the student has a 'medical condition and is unfit for class;

7.3. state the length of time the student will be unfit for class;
7.4. include the doctor's contact details; and
7.5. state that the immediate relative's medical condition requires the student's presence for a particular length of time, e.g. serious illness of parent.
8. Death certificates provided as evidence must be certified and translated into English.
9. Evidence of a major political upheaval or natural disaster must be within reasonable proximity to the students' family and will be investigated by the College.
10. Evidence of a traumatic experience must include a police report or psychologists' report/letter or a report/letter issued by a suitably qualified professional.
11. The psychologist report/letter must:
11.1. be issued by a registered psychologist
11.2. include the psychologist's contact details

Course credit and recognition of prior learning policy

Overview

1. First Base Training ensures that Course Credit is offered to all students at or prior to enrolment. The College provides support and staff to help candidates applying for Course Credit to ensure that recognition is granted for competencies regardless of how, when or where the student's competency was achieved.

2. Course Credit is subject to each student's acceptance and enrolment into the relevant College course.

Definitions

3. 'Course Credit' means the exemption from a unit or units of competency in a course as a result of previous study, experience or recognition of a competency currently held. It includes Credit Transfer and RPL.

4. 'Course Transfer' means the provision of credit for AQF Qualifications and Statements of Attainment awarded by other Registered Training Organisations.

5. 'Recognition of Prior Learning' means the provision of credit for a candidate's competency achieved as a result of formal or information education and training. This includes work experience, life experience and professional courses.

Credit transfer

6. The college will recognise AQF qualifications and Statements of Attainments awarded by other Registered Training Organisations and provide students equitable arrangements for the processing and assessment of these qualifications within the VET Quality Framework guidelines.

Recognition of Prior Learning

7. Applications for RPL are considered by an assessor who has the relevant technical and trainer competencies for the competencies being assessed as set out in the relevant Training Package, the Standards for NVR Registered Training Organisations 2012 and National Skills Standards Council Determination for VET trainer and assessor competencies (together, the 'Regulations'). Alternatively, an RPL Panel will be established consisting of a technical expert and a qualified assessor holding the minimum assessor qualifications as set out in the regulations.
8. The following factors will be considered when assessing a claim for RPL:
8.1. skills or learning outcomes are equivalent to the learning outcomes achieved by students undertaking the unit for which credit is claimed;
8.2. whether the skills and learning outcomes are currently held and can be demonstrated by the student.
9. The RPL Assessor or RPL Panel will ensure that RPL is granted on the basis of evidence supplied by the candidate that is valid, reliable, current, sufficient and authentic.

Time-limits for applicants

10. Students wishing to apply for Course Credit must lodge their application at the time of application to the College and no later than 1 month of the commencement of their studies.
11. Requests for late applications must be made in writing to the Director, together with any supporting evidence. Late applications will be accepted where the student demonstrates that compassionate and compelling circumstances existed which prevented the lodgement of the application or otherwise at the discretion of the Director.

Fees

12. An administration fee of $200 is payable by an applicant upon lodging an application for Course Credit.
13. In recognition of the resources required to fully and properly assess an application for Course Credit, fees will be calculated according to the time spent by the RPL Assessor in considering the application. The hourly cost for assessing applications is $120.
14. An invoice will be issued to students upon completion of the Course Credit application and must be paid in full prior to the issue of any Record of Results and/or Testamur and/or Statement of Attainment.

Form of application

15. Course Credit: Students applying for Course Credit must lodge a Course Credit application form together with supporting evidence and the administration fee.
16. Course Transfer: Students applying for Credit Transfer must supply original or certified copies of the AQF Qualification or Statement of Attainment or Transcript in support of their claim.
17. Recognition of Prior Learning: Students applying for RPL must provide evidence in support of their claim to demonstrate that they have the competencies set out in the current endorsed industry competency standards. Evidence which can be submitted includes:
17.1. third party reports;
17.2. portfolio of evidence;
17.3. workplace documents;
17.4. personal resume that is able to be verified;
17.5. samples of work undertaken;
17.6. photographic evidence;
17.7. course outlines;
17.8. employer references.
18. Further information on the types of evidence which may be lodged in support of an application is set out in the 'Information for RPL/RCC Applicants' information sheet available at student services. Students wishing to lodge their application before induction should contact the College directly for a copy of this information sheet and RPL/RCC Kit.
19. In some instances, the College may also request the student to undertake an assessment of skills to confirm the level of attainment.
20. Applicants may be required to meet with the RPL Assessor or delegate to demonstrate their skills or competencies claimed. During the interview, applicants may be asked questions to evidence their claim or asked to demonstrate their skills.
21. Further information on the course credit / RPL interview is set out in the Induction Program given to students at induction.

Decision

22. Applications will be acknowledged within 10 days of an application being made.
23. The outcome of an application for Course Credit will be advised to students as soon as possible once the application has been considered and supporting evidence reviewed by the College.
24. The College endeavours to advise applicants of the outcome of their application within 21 days of an application being lodged in the approved form with the College.

Appeals

25. Students may appeal a decision regarding their application for Course Credit by lodging a written appeal in accordance with College policy on student complaints and appeals.

Record keeping

26. A written record of the decision to grant or reject a request for Course Credit will be placed on the students' file (together with the reasons for any refusal). If the student appeals the decision, the record of the outcome of any appeal will be kept on the students' file.
27. A record of any Course Credit granted must be signed or otherwise accepted by the student and this acceptance must be placed on the student's file.

Effect on course direction

28. International students are advised that Course Credit may cause a reduction in the student visa duration.
29. For international students, when the granting of Course Credit leads to a shortening of the student's course, the College will:
29.1.in cases where the Course Credit is granted before the student visa grant, the College will indicate the actual net course duration (as reduced by Course Credit) in the Confirmation of Enrolment issued for that course; or
29.2. cases where the Course Credit is granted after the student visa grant, the College will report the change
of course duration via PRISMS. In these circumstances, a new Confirmation of Enrolment will be issued. Students should refer to the DIAC website for further information (www.immi.gov.au).
30. If the College grants an overseas student Course Credit which leads to a reduced study load, i.e. contact hours per week, the College will not allow the student to study less than a full time load.

Course progress policy
    • The progress of each student is monitored, recorded and assessed.
    • First Base Training has course progress policies and procedures outlined in the Student Information Handbook
    • First Base Training assesses each student at the end point of each study period.
    • First Base Training has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.
    • At a minimum, the intervention strategy is activated where the student has failed or is deemed not yet competent in 50 per cent or more of the units attempted in any study period. First Base Training may choose to intervene at any point before the end of a study period.
    • Where First Base Training has assessed the student as not meeting satisfactory course progress, First Base Training informs the student in writing of its intention to report the student and that he or she is able to access the provider's complaints and appeals process within 20 working days.
    • First Base Training notifies the Secretary of the Department of Education through the Provider Registration and International Students Management System (PRISMS) of the student not achieving satisfactory progress after the appeals process (if acted) is finalised and upholds the provider's decision to report.
Critical incident policy and procedure

IMPORTANT

  • In the event of a critical incident requiring emergency assistance, call 000. Once the operator answers, you will be asked which emergency services are needed: Police, Fire or Ambulance and to provide the location you are calling from.
  • To advise the College of a critical incident, call 9687 8216. This call will be answered by a member of the Critical Incident Team who will assist you.
  • Record the events surrounding the incident in the Critical Incidents Report
Overview

1. The College is committed to providing the highest level of student welfare services, acknowledging the fact that international students living and studying in Australia in many circumstances face enormous challenges that may affect their psychological and/or physical well-being.
2. The College also acknowledges that unforeseen personal circumstances, such as serious illness and/or injury, death of a family member, etc., may also seriously affect a student's ability to study and/or attend classes and impact on their studies, their student visa conditions as well as their personal well-being.
3. To demonstrate the College's commitment to assisting our student's to face and/or to overcome these critical life incidents, the College has developed a Critical Incident Policy and Procedure that covers actions to be taken in the event of a critical incident.
4. Our response to critical incidents will always be professional, sincere and provided immediately upon the need arising. In this way, we will be able to be responsive to our students as well as protecting the integrity and goodwill which students feel towards the College.
5. The College's "Critical Incident" policy takes into consideration the College's duty of care in relation to its students in terms of the legislative requirements of, inter-alia, the ESOS Act, the Work Health and Safety Act and the Anti-Discrimination Act.

Definitions

6. A "critical incident" is defined in the National Code 2007 as "a traumatic event, or the threat of such (within or outside Australia) which causes extreme stress, fear and/or injury".
7. Examples of critical incidents include the following: serious illness, injury or death of a student; injury or loss of students or staff on field trips; attempted suicide; incidences of physical or verbal aggression; physical assault; students or staff witnessing physical or verbal acts of aggression or criminal activities; natural disasters; fire, bomb-threats, explosions, gas or chemical hazards; sexual assault or drug abuse.

Critical Incident Team

8. The College has a Critical Incident Team which is designed to assist the Director in implementing the critical incident plan if a critical incident arises.
9. In addition, each and every member of staff is authorised, where the need arises, to contact emergency services immediately upon becoming aware of a critical incident and then contacting a member of the Critical Incident Team.
10. A member of the Critical Incident Team will be available at any time to provide assistance by contacting 9687 8216.
11. Contacts officers will have available information regarding local emergency contact numbers and/or providers of community and/or welfare support services, such as free and/or paid counselling services, Ethnic Associations, government departments, etc

Responsibilities of the Critical Incident Team

12. The Critical Incident Team will convene immediately upon being notified by a staff or student of a critical incident. At that point, the Critical Incident Team is responsible for developing a critical incident plan to respond to the particular incident and ensuring that the critical incident procedure described below is followed.

13. As well as responding to critical incidents as they occur, the Critical Incident Team is responsible for:

13.1. reviewing and updating the critical incident policy;

13.2. analysing and reviewing the response of the College to critical incidents and recommending and implementing any improvements to the critical incident procedures of the College. Input from staff and students should be sought in such reviews;

13 3 implementing any strategies to assist the College in better responding to critical incidents;

13.4. notifying staff and students about the critical incident policy; and

13.5. attending to other aspects of the critical incident policy as and when they arise.

Critical Incident Plan

14.The Critical Incident Team will convene immediately upon being notified by a staff or student of a critical incident (see further procedure below). At that point, the Critical Incident Team is responsible for developing a critical incident plan to respond to the particular incident.

Critical Incident Records

15. An authorised member of the Critical Incident Team is to document any information relating to critical incidents in a Critical Incidents Report

16. The " Critical Incidents" Register must include details such as:

16.1. the nature of the incident,

16.2. time reported,

16.3. location,

16.4. advice provided to student,

16.5. assistance provided to student (e.g. organising interpreters)

16.6. referrals given to student (e.g. police, ethnic associations, doctors, counsellors, solicitors, etc.)

16.7. time and manner reported to senior management

16.8. action taken

16.9. follow-up contact details

17. Student Support staff will also monitor the situation and document the outcomes, so that on-going assistance may be provided if, as and when required.

18. Any student who considers that they need personal assistance should feel free to contact the College's Support Service staff for help. All discussions will be treated with the utmost confidentiality and a student's privacy will be respected at all times.

Critical Incident Procedure

19. If a critical incident occurs which requires emergency assistance (such as the death or injury or a student), a member of staff or Critical Incident Team (whoever is first notified of the incident) should contact 000 for emergency relief

20. In all other instances, contact should be made with a member of the Critical Incident Team on 9687 8216.

21. The person/s in the Critical Incident Team who first became aware of the critical incident must notify immediately the Director.

22. The Critical Incident Team will promptly develop a critical incident plan which will involve:

22.1. accessing student record to verify details, including contact information. The Director has access to student records for verifying details to assist emergency services. Personal information (such as address details) should only be released where the individual is incapacitated and unable to provide these details themselves — see further information on privacy and personal information disclosure below;

22.2. gather background details of the incident from the informing source if possible and appropriate;

22.3. confirm that the Police or Emergency Service has been in contact with next of kin/family. An interpreter may be required to contact next of kin/family;

22.4. assess the situation and organise any additional support required. This may involve liaison with offer staff members or external support organisations such as the Salvation Army – Phone (61 2) 9211 0277 or Mission Australia 1800 227 772. Counselling for staff and students may also need to be provided and will be arranged by the Critical Incident Team. Regard should at all times be had to the restrictions on the disclosure of personal information when dealing with third parties — see further below.

23. The critical incident plan, and its implementation, must be recorded in writing. Such records must be kept in the Critical Incidents Report and appropriate notations made in the students file. See further 'Critical Incident Records' section above.

24. An authorised delegate of the Critical Incident Team will, where necessary and appropriate, provide advice on the incident to relevant staff members and students. Any such notification will be made with due regard to the sensitivities of the critical incident and the need to protect the needs and personal details of the persons involved and the wishes of their family.

25. If the critical incident involves an overseas student, the Critical Incident Team may also need to advise the relevant Consulate/Embassy.

26. All comment to the media may be made by the Director only.

27. Any direct contact with the family/next of kin in an official capacity is to be through the Director.

Ongoing Case Management

28. The Critical Incident Team will arrange for an authorized member of the team to be responsible for managing the case on an ongoing basis including, where necessary, liaison with emergency services personnel, medical professionals, and family. Contact with family may be required to assist with travel and accommodation plans.

29. In the event of a student death, the Director (or some other appropriate person authorised by the critical Incident Team) will arrange for a letter of condolence and flowers to be provided to the student's next of kin on behalf of the College. The College endeavours to advise applicants of the outcome of their application within 21 days of an application being lodged in the approved form with the College.

30. If the critical incident results in the inability of the student to conclude their studies and the student wishes to cancel their enrolment or the incident results in the student's death, the critical incident Team is responsible for ensuring that all administrative arrangements are made in this regard (that is, any fees are refunded as entitled and email is cancelled). Personal property of the students left on College premise should be returned to the student's next of kin.

Release of Personal Information

31.The College is bound by the Privacy Act to protect the integrity and confidentiality of personal information which it collects about staff and students. In the event of a critical incident, the College is permitted to release personal information where:
31.1. The College is required by law or legislation (for example, in response to a warrant); or

31.2. Where there is a serious or imminent threat to the life or health of an individual.

Deferring, suspending or cancelling enrolment policy
    • First Base Training has documented procedures for assessing, approving and recording a deferment, suspension, or cancellation of study. (Refer to Standard 2 requiring that that students are informed prior to enrolment of the grounds on which their enrolment may be deferred, suspended or cancelled).
    • First Base Training will inform the student that deferment, suspension or cancellation of enrolment may affect his or her student visa.
    • Should First Base training initiate the deferment, suspension or cancellation of a student's enrolment, it will notify the student of its intention and allow the student 20 working days to access First Base Training's internal complaints and appeals process, unless extenuating circumstances relating to the welfare of the student apply.
    • If the student appeals the decision to defer, suspend or cancel his or her studies, First Base Training will not notify the Department of Education of a change to the enrolment status until the internal complaints and appeals process is completed.
    • First Base Training informs the Department of Education via Provider Registration and International Student Management System (PRISMS) when a student's enrolment is deferred, suspended or cancelled.
    • First Base Training may grant a deferral of commencement of studies or suspension of studies for students who request such a change to their enrolment status on the grounds of compassionate or compelling circumstances.
    • First Base Training may defer or temporarily suspend the enrolment of students due to misbehaviour.
Fees policy

Overview

1. First Base Training imposes tuition and other fees for the training services it provides. The charges imposed reflects demand for services and the costs involved in providing training services.
2. Tuition fees are charged for all courses. "Tuition fees" refers to the whole amount of published course fees that are set out in the Letter of Offer for international students.

Pre-paid Fees

The Education Services for Overseas Students Act 2000 (ESOS) defines tuition fees as meaning:

Means fees a provider receives, directly or indirectly, from:

(i) an overseas student or intending overseas student; or

(ii) another person who pays the fees on behalf of an overseas student or intending overseas student that are directly related to the provision of a course that the provider is providing, or offering to provide, to the student

3.To obtain their Electronic Confirmation of Enrolment students are required to pay 50% of their total tuition fees prior to the commencement of their course (section 27 of the ESOS Act 2000).

4. The remaining balance of tuition fees are payable two weeks before the beginning of the second study period. Failure to do this may result in cancellation of their course.
5. All fees paid in advance are held in the College bank account until such time as they become due per the terms outlined in the written agreement with the student. Overseas student fees paid in advance are protected by First Base Training's participation in the Tuition Protection Service and compliance with ESOS requirements.

Submission of Fees

6. All fees and charges, including tuition fees, are payable in advance for the periods that First Base Training advises and are not refundable except as set out in the Refund Policy available at www.firstbasetraining.com.au.
7. The minimum initial payment that is required from the student upon their acceptance of an offer for a place in a course is an amount that is equal to the first semester fees plus an administration fee as listed on the Letter of Offer.
8. Scanned email copies of signed agreements are acceptable by the College.
9. First Base Training will not accept student fees prior to a student's acceptance of a Letter of Offer. Acceptance of a Letter of Offer entails the student returning the signed Student Agreement (attached to the Letter of Offer) and by payment of tuition fees.
10. Fees may be paid to First Base Training either by cheque, international bank draft, cash, telegraphic transfer or directly into First Base Training's bank account as nominated on the Enrolment and letter of offer form.

Issue of Qualifications

11. Except in its utmost discretion, First Base Training will not issue a qualification to students who have successfully completed their course until all outstanding payments have been paid.
12. First Base Training reserves discretion to issue qualifications to students where course moneys are outstanding. For example this may be where a satisfactory payment plan has been agreed to by the College.

Refunds

13. Students should refer to the Fist Base Training's refund policy for information regarding applications and processing of refunds.

Fee Disclosure

14. First Base Training provides the following fee information to each student:

i. The total amount of all fees including course fees and administration fees;

ii. Payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;

iii. The nature of the guarantee given by First Base Training to complete the training and/or assessment once the student has commenced study in their chosen qualification or course;

iv. The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment, and

v. First Base Training's refund policy.

15. The information listed above may be provided to students in their written agreement with First Base Training or, if necessary, by written notice to students where the fee information is not available at the time that the written agreement is entered into.

Intervention strategy
Overview

1. In accordance with the National Code and ESOS Act, the College will implement its intervention strategy in a number of circumstances, including:
1.1. where a student is identified as being At Risk of not meeting the College's attendance requirements;
1.2. where compassionate or compelling circumstances require such assistance.
2. The aim of the College's intervention policy is to design a support plan which meets the needs of individual students and addresses the problems they are experiencing so that they are able to get the most out of their study experience.

Activating the intervention strategy

3. The College's intervention strategy may be activated either by a student:
3.1. seeking support from a trainer or one of the College's support staff; or
3.2. being identified At Risk of not meeting the College's attendance requirements or experiencing compassionate or compelling circumstances.
4. In instances where a student is identified as being At Risk, a student will receive a letter from the College asking them to contact the relevant member of the Student Support Team to make an appointment to develop an intervention strategy to assist the student.

Development of intervention strategy

5. To ensure that an appropriate intervention strategy is developed, recommendations are sought from trainers who may make suggestions which they believe will benefit students at risk in their classes.
6. The particular strategy implemented will be decided upon between a member of College staff (such as the Director or a member of the College's support staff) and the student following consultation (if appropriate) with relevant trainers. In some cases, assistance
and input may be sought from third parties such as welfare organisations.
7. Examples of some support and intervention strategies are listed further below.

Record keeping

8. A written report will be kept of the procedures, advice and assistance provided offered to students and their outcomes. Progress will be monitored regularly by the responsible trainer and reported to the training co-ordinator. A regular meeting will be held with the
student to monitor progress on the intervention strategy. An intervention strategy register is maintained by the College.

Privacy

9. When developing and implementing an intervention strategy, all staff should be mindful of the College's privacy policy and the need to keep student's personal details and information safe. As stated in the privacy policy, student's personal information is not disclosed to third parties other than in exceptional circumstances as set out in the privacy policy.

Examples of intervention strategies

10. These support /intervention strategies could include, but are not limited to the following options:
10.1. English language support for oral and written comprehension
10.2. Assistance with academic skills such as research skills, understanding copyright laws and plagiarism, report writing, understanding and meeting assessment requirements
10.3. Attending supplementary tuition classes
10.4. Counselling with a member of the Student Support Team for assistance with personal issues affecting course progress
10.5. Providing opportunities for re-assessment
10.6. Being given the opportunity of changing courses
10.7. Mentoring by the teacher or nominated student
10.8. Referring to external organisations for assistance, e.g . counselling, "Beyond Blue" depression services, migrant associations, religious organisations, etc.
10.9. Reducing study and/or course loads
10.10. Combination above methods.

Privacy policy
  • First Base Training is subjected to the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW).First Base Training collects your personal information throughout the admission and enrolment processes for the primary purposes of meeting its obligations under the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training for Students 2009 (National Code).First Base Training also collects your personal information, and in some circumstances, information of your health, to assist in the assessment of your application and, if you are successful, offering you a course place and recording your acceptance of that offer. The other purposes of collection include corresponding with you, attend to day-to-day administrative matters, informing you about your courses and other aspects of admission or enrolment and complying with legislative reporting requirements.While your personal information is generally collected from you, First Base Training also collects information about you (such as official records of study) from other educational institutions that you have attended for the purpose of verifying the supporting documentation you have provided with your application.

    Your personal information stored on First Base Training's computers or on personal computers may be also routed through servers based overseas.

    The information you provide in your application form is recorded on First Base Training's student database and may be disclosed to the following type of organisations:

    • Government departments (such as the Australian Department of Immigration and Border Protection, the Department of Education, and the Department of Employment) and agencies involved in administering the ESOS legislation ;
    • External organisations where disclosure is necessary to verify your previous qualifications and other supporting documentation provided with your application;
    • Contracted service providers which First Base Training uses to provide services on its behalf (such as banks, printers/mailing houses and IT service providers);
    • Tuition Protection Service; and
    • Where required by law.

    This information includes personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by the student of a student visa condition.

    If you do not provide the required information, First Base Training will not be able to consider you for admission or to enrol you.

    You are able to gain access to any personal information and health information that First Base Training holds about you, subject to any exceptions in relevant legislation. To obtain access, or if you have any questions about the handling of your personal information, please write to:

    • Suite 609/159-175 Church Street, Parramatta NSW 2150,
    • PO Box 8348, Parramatta Westfield NSW 2150.
    • email to: info@firstbasetraining.com.au
Refund policy
Overview

1. This policy sets out when refunds will and will not be available to students. In accordance with the National Code 2007, the contents of this policy will be advised to prospective students prior to their acceptance of an offer or enrolment at the College.

Definitions

2. Tuition Fees means fees a provider receives, directly or indirectly, from:

(i) an overseas student or intending overseas student; or

(ii) another person who pays the fees on behalf of an overseas student or intending overseas student; that are directly related to the provision of a course that the provider is providing, or offering to provide, to the student;

Student Transfer

3. In the case of a refund application where a student is transferring providers before the expiry of their initial 6 months of studying their principal course, refund applications will not be considered unless the transfer is approved.

4. This means that students should only lodge their Application for Refund Form if they have been granted a letter of release from the College.

Amounts "not refundable"

5. The registration application fee ($200.00) is not refundable under any circumstances except in the unlikely event of Provider default occurring.

6. For refunds in the case of Provider Default, see below.

Processing Timeframe

7. All approved refunds will be provided within 28 days of the College receiving an Application for Refund Form in satisfactory form, accompanied by the relevant supplementary documentation.

8. The date of the notification for Application for Refund is the date on which the completed form is received by the College. If the Application for Refund is filed without the necessary supporting documentation (i.e. Withdrawal Form etc.) then the date of filing will be when the final supporting documentation is received.

Student Default

9. If a student who has not yet commenced a course informs the college in writing of a cancellation not later than 28 days prior to the commencement of the course the registration application fee plus 20% of the total tuition fees will not be refunded.

10. If a student cancels their course in writing within or less than 28 days before the commencement date the registration application fee plus 40% of the total tuition fees will not be refunded.

11. All applicable fees will be due and payable and no refunds will be issued if the course starts on the agreed starting day, and:

a. a student has commenced their course; or

b. a student has commenced their course but the College cancels their enrolment because the student fails to pay an amount due to the provider in order to undertake the course; or

c. a student does not start the course on the agreed starting day and has not previously advised the College in writing of their intention to withdraw.

12. In the circumstances listed at (a) and (c) above, the College may in its discretion issue a refund if the student:

  • proves to the College's satisfaction that exceptional circumstances existed (such as severe medical illness requiring hospitalisation, death or natural disaster) which prevented the student from commencing the course on the agreed starting day; and
  • provides documentary evidence in support of the exceptional circumstances, e.g. a medical certificate, death certificate, newspaper article confirming the natural disaster.

13. Refunds will not be approved or provided in the following circumstances:

a. where the student concerned has provided fraudulent, forged or misleading information.

b. if the request is submitted after the student has had their enrolment terminated due to non-payment of tuition fees.

c. if the student fails to submit their Application for Refund within 30 days of the end of the study period in which the tuition fee was applicable.

d. where the student's visa status changes to Permanent Resident following commencement of their studies.

e. where the student has breached visa conditions.

f. if the student fails to comply with the conditions of enrolment and the College's student-related policies.

g.if a student "fast tracks" and completes their course in a shorter time than what is specified in the letter of offer.

14. The Secretary will be notified of any student default and/or early completion of studies.

Visa Application Rejection – Non-commencement of study

15. For international students, in accordance with S47E of the ESOS Act, unspent pre-paid tuition fees will be refunded if the visa application is rejected by the relevant embassy.

16. The amount of unspent pre-paid fees that the College will refund the student is the total amount of the pre-paid fees the College has received for the course in respect of the student less the following amount worked out by Ministerial legislative instrument, the lesser of:

  • 5% of the total amount of pre-paid fees that the provider received in respect of the student for the course before the default day; or
  • the sum of $500.

17. The College will require a signed Application for Refund Form in satisfactory form, together with a notarised copy of the Australian Government's rejection letter to be supplied to the College to confirm the visa rejection and validate the refund application.

Disciplinary Reasons

18. No refund will be issued if a student's enrolment is cancelled because of student academic or behavioural breaches or if a student visa is cancelled due to breaches of visa conditions.

Provider Default

19. In the unlikely event that the College is unable to deliver your course in full, you will be offered a refund of the amount of any unspent pre-paid fees received by the College worked out in accordance with Section 46D of the ESOS Act.

20. The refund will be paid to you within 14 days of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by the College at no extra cost to you. You have the right to choose whether you would prefer a refund of the unspent pre-paid fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.

21. If the College is unable to provide a refund or place you in an alternative course our membership of the Tuition Protection Service (TPS) for international students will place you in a suitable alternative course with another provider at no extra cost to you.

22. Finally, if this is not possible, you will be eligible for a refund as calculated by the relevant authorities.

Issue of refund

23. Refund applications will not be processed where the signature on the Application for Refund Form does not match the student's signature as shown on other documents provided by the student for admission to the College.

24. Refunds will be paid only to the student unless the student has nominated another person, e.g. an education agent, on their relevant Student Enrolment Application Form or on the Application for Refund Form in which case the College may in its discretion pay the refund to the nominated party.

25. The date of the notification for Application for Refund is the date which the completed form is received by the College. If the Application for Refund is filed without the necessary supporting documentation (i.e. Withdrawal Form etc.) then the date of filing will be when the final supporting documentation is received.

Appeal

26. Students may appeal a decision by the College to refuse a refund or appeal against the amount of refund given by accessing the College's complaints and appeals procedure. The student agreement and the availability of a complaints and appeals process does not remove the student's right to take further action under Australia's consumer protection laws.

Student complaints and appeal policy

Overview

  • First Base Training endeavours to create a positive learning environment for students; one in which each student has the opportunity to achieve their personal best. Part of the maintenance of that positive environment is a fair and open complaints and appeals procedure that is made available to all students.
  • The availability of a complaints and appeals process does not remove the student's right to take further action under Australia's Consumer Protection Laws, nor does the College's dispute resolution process circumscribe the student's right to pursue other legal remedies.
  • A student will be advised of the College's Student Complaints and Appeals Policy in any case where a decision is made that adversely impacts their course progress (such as a suspected case of plagiarism or cheating). Students may lodge a Notice of Complaint/Appeal Form if they have a complaint or appeal.

Definitions

4. Complaint: means not being satisfied with services provided by, or treatment received at, the College

5. Appeal: means not being satisfied with a decision made by the College in relation to a complaint.


Maintenance of student's enrolment

6. A student's enrolment will be maintained until all internal and external appeals processes are exhausted where the appeal relates to the College's decision to report a student for unsatisfactory attendance.

7. A student's enrolment will be maintained until the internal appeals process is exhausted (where the appeal relates to the college's decision to defer or suspend a student's enrolment due to misbehaviour or cancellation of a student's enrolment in accordance with National Code Standard 13 – Deferment, suspension or cancellation of study during enrolment).

 

Lodging complaints or appeals regarding Academic issues

8. All current students at First Base Training are entitled to raise any concerns or grievances they may have in relation to academic matters.

9. Complainants and appellants are also entitled to have concerns or grievances dealt with sensitively and promptly.

10. Complaints or appeals in relation to academic matters may arise in relation to the marks awarded for an assessment, the results awarded for a subject, or the outcomes of an application for the awarding of credit.

11. Any complainant and/or appellant can have a support person present or be accompanied, assisted and be represented by a third party if desired when making the complaint/appeal and at any related meeting.

12. First Base Training will not victimise or discriminate against any complainant or appellant.

13. Summary of procedures for dealing with academic grievances

13.1 There are four possible stages involved in resolving grievances concerning academic matters. The four stages are: informal resolution, formal procedures, internal review and external review.

13.2. If required, support will be provided to the complainant/appellant throughout the process.

13.3. There are no fees associated with lodging a complaint or appeal at First Base Training. Should the complainant/appellant lodge an external review application, however, they will be charged by the external reviewer at a minimal cost.
13.4. A complaint/appeal can be lodged in any form; however there is a Notice of Complaint/Appeal Form available for convenience. A copy can be obtained from the teaching and administration staff.
13.5. If the complainant/appellant has concerns about academic experience(s) then a complaint/appeal can be made orally or in writing. Oral grievances that cannot be resolved informally may need to be put in writing and help will be provided if needed by the person receiving the grievance. The student can have a support person present when making the complaint/appeal and at any related meeting.

14. Managing a complaint/appeal – Informal resolution

14.1 Attempts should be made to resolve the issue informally at the lowest level of management possible. A complainant/appellant with concerns about any matter relating to progress in a course, or any concerns or questions about assessment or the result achieved, should talk to a teacher in the first instance. In cases where the teacher is unavailable, the complainant/appellant should speak to someone from the same academic area. Names of the relevant academic staff and contact details will be provided at enrolment.

14.2 If the teacher is unable to resolve the issue, the services of a third party, such as the Course Co-ordinator may be utilised.

14.3 The complainant/appellant can complete the Notice of Complaint/Appeal Form and hand it into their teacher. The teacher or the Course Coordinator will record the concerns so they can be dealt with confidentially and promptly. Wherever practicable, a response will be provided within ten working days after the complainant/appellant raised their concerns with the teacher or other party.

14.4 Before proceeding with making a formal grievance, the student should:

  • Read and understand the relevant policies and procedures;
  • Ensure that all matters are discussed as quickly as possible and as close as possible to the source of the problem;
  • Ensure that there are grounds for the complaint/appeal as defined in the relevant policy/procedures.

15. Formal procedures

15.1 If a complaint/appellant cannot be resolved informally the complainant/appellant may request a review of the marks awarded for an assessment or the results awarded for a subject. The complainant/appellant may submit a written complaint/appeal to the training personnel who will nominate the manager to undertake a formal procedure.

15.2 Should a formal grievance be lodged, the training personnel or manager can carry out the following actions, as appropriate:

  • Provide appropriate information such as advice on how to proceed;
  • Check that all relevant results have been accurately recorded at each stage, and correct any data entry errors in the processing or recording of marks;
  • Ensure that the assessment procedures have been applied appropriately and consistently;
  • Consider an appropriate response in line with the circumstances of the case; in some circumstances, this response may be the provision of an opportunity to attempt an additional assessment event or to have alternative evidence of achievement considered;
  • Ensure that the result awarded accurately reflects the level of achievement as indicated by the evidence;
  • Record in the student folder any changes to results and the reason for the change and ensure the training personnel or the manager signs the document;
  • Provide a response in writing in line with relevant procedures;
  • Provide advice and counselling as to subsequent options as required;
  • Where appropriate the student may re-submit the assessment.

15.3 The formal complaint/appeal must be lodged within 7 working days from when the Complainant/appellant receives the decision of the informal review

15.4 The complainant/appellant and respondent will be notified in writing of the outcome of the complaint/appellant and the steps taken to resolve the issue, if any, within 10 working days.

16. Internal Review

16.1 The complainant/appellant should be advised of their ability to seek a review of the decision and the timeframe for doing so when notified of the outcome of the complaint/appeal

16.2 If a complaint/appeal cannot be resolved through formal procedures; the complainant/appellant may submit a written complaint/appeal to the director of First Base Training who will undertake an internal investigation of complaints. If required, support will be provided to the complainant/appellant throughout the process.

16.3 The request for a review must be lodged in writing within 10 working days of the advice of the decision. The request must detail the grounds for the review.

16.4 The complainant/appellant will be notified of the decision and the steps taken to resolve the issue, if any, in writing within 10 working days.

16.5 If the complainant/appellant is not satisfied with the outcome of the internal review, the complainant/appellant may request that the matter be dealt with through an external dispute resolution process.

17. External Review

17.1 If not satisfied with the outcome of the review, the complainant/appellant may seek a review with an independent external reviewer such as TAFE Directors Australia (TDA). A minimal cost by the external reviewer will apply.

  • TAFE Directors AustraliaNational SecretariatSydney Institute of TAFE NSWUltimo CollegePO Box 707, Broadway NSW 2007Phone: (02) 9217 3180
    Fax: (02) 9281 7335Website: http://www.tda.edu.au

17.2 If the independent external reviewer makes any recommendations in relation to a complaint/appeal that they have reviewed, the recommendations will then be forwarded to the director of First Base Training. The director will consider and implement the recommendations and the complaint/appeal will then be deemed resolved and closed.

 

Lodging complaints or appeals regarding Non-Academic issues

18. In the first instance, a student with concerns related to their time at the College should adopt the following procedure:

18.1 The student will, firstly, communicate directly with the person involved in an attempt to resolve the matter in an informal manner.
18.2 If the matter is not resolved to the student's satisfaction, the student can take the matter further in a more formal way with no cost involved.

18.3 The student can lodge a formal Notice of Complaint/Appeal Form to the Director outlining their grievance, providing details including actions taken to resolve the issue. The form can be emailed to: info@firstbasetraining.com.au or submitted in-person

18.4 The student can make a verbal complaint/appeal via an appointment with the training personnel or the Director.

19. Students are at all times encouraged to contact the training personnel to discuss any concerns they may have. The training personnel may provide advice about the options available to students during the complaints/appeals process.

20. If an appeal is being lodged under the following circumstances a Notice of Complaint/Appeal Form must be completed and signed by the student.

20.1 Intention to report student to the relevant government authorities for failing to meet attendance requirements;
20.2 Intention to suspend or cancel a student's enrolment; or
20.3 Refusal of a student's request to transfer providers.

21. Timeframes
21.1Where a complaint/appeal relates to the following a student has 20 working days to lodge a complainant/appellant prior to action being taken.

  • Notification to report a student to the relevant government authorities for failing to meet attendance requirements.
  • Intention to suspend or cancel a student enrolment.21.2 The training personnel or the Director will respond in writing within ten (10) working days acknowledging that he/she has received the complainant/appellant and is considering the merits of the application.

22. Student Default Mechanisms for assessing student complaints and appeals

22.1 The College will investigate the student's concerns. The Director will, in consultation with the student, consider whether the complaint/appeal should be handled under the formal or informal mechanisms available. The Director will consider the nature and seriousness of the complaint/appeal as well as the views of the student.

22.2 If an informal complaints/appeals resolution procedure is adopted, mechanisms available to resolve the issue include mediation and facilitation discussions between the parties involved. These mechanisms are appropriate when it is important that all parties have a chance to voice their concerns but the relationship between the parties is ongoing and needs to be maintained. This mechanism is not suitable for serious complaints/appeals or where there is a factual matter in dispute.

22.3 For serious matters, a formal investigation process should be instigated. This is required for serious complaints/appeals and appeals and factual disputes. The formal process must be adopted where a complaint or appeal relates to the following issues:

  • Intention to report student to the relevant government authorities for failing to meet attendance requirements;
  • Intention to suspend or cancel a student's enrolment; or
  • Refusal of a student's request to transfer providers.

23. Informal resolution mechanisms

23.1 In cases where an informal complaint/appeal resolution procedure is adopted, the following guidelines apply:

  • All parties involved in the complaint/appeal must be invited to attend a mediation meeting;
  • Each party is permitted to have a support person present;
  • All meetings must be held by the Director or a properly authorised delegate;
  • Records of the agreed outcome must be made in writing and signed by all parties involved;
  • No threatening or intimidating behaviour is permitted during meetings. If such behaviour is exhibited by a party, the person responsible must be counselled and the complaint/appeal must be resolved using the formal resolution procedure set out below.

24. Formal resolution mechanisms

24.1 This formal investigation will involve contacting the party/parties against whom the complaint/appeal was made or decision made to which the appeal relates and allow them to respond in writing in relation to the complaint/appeal or make submissions in relation to the appealed decision. Alternatively a meeting will be arranged with the parties involved where each party has the right to:

  • Formally present their case with no cost involved; and/or
  • Attend or be assisted in all discussions with a support person. This means that each party has the right to bring a support person with them to attend any meeting and/or discussion e.g. an agent or a relative or friend.

24.2 The Director will then inform, in writing, both parties of the outcome(s) and resolution in relation to the complaint or appeal, including reasons for the decision.

24.3 The complaint or appeal will be dealt with promptly and the length of time involved may vary in accordance with the complexities of the case. Under normal circumstances the applicant can expect at least a provisional written response within 10 working days of presenting their formal complaint and appeal. If resolution takes longer, the applicant will be kept informed on the progress of the case. All reasonable measures will be taken to finalise the process as soon as practicable.

24.4 All records of the complaints and appeals process and the outcomes are documented in the Complaints and Appeals Register and kept in a secure file. This requirement applies regardless of whether the complaints/appeals resolution mechanism adopted was formal or informal.

25. External appeals process regarding Non-Academic issues

25.1 If the student finds no satisfaction with the College's internal appeals process, the College will advise the student of his or her right to access the external appeals process by contacting the Overseas Student Ombudsman. The Overseas Students Ombudsman is a free and independent external appeals body available for overseas students.

  • Overseas Students OmbudsmanPostal Address: GPO Box 442 Canberra ACT 2601Phone: 1300 362 072Fax: 02 6276 0123Website: http://www.oso.gov.au/Email:ombudsman@ombudsman.gov.au

25.2 Other external bodies that provide may be able to assist and provide their services at no cost include:

  • Anti-Discrimination Board of NSW (ADB)Sydney Office
    Postal Address: PO Box A2122, Sydney South 1235
    Street Address: Level 4, 175 Castlereagh Street, Sydney NSW 2000Phone: (02) 9268 5555Fax: (02) 9268 5500
    Email: adbcontact@agd.nsw.gov.auWebsite: http://www.lawlink.nsw.gov.au/adb
    NB: The Anti-Discrimination Board may only help if the complaint happened in the past twelve (12) months.
  • Australian Human Rights Commission (Complaints unit)Postal Address: GPO Box 5218, Sydney NSW 2001Phone: 1300 656 419 or 02 9284 9888
    Fax: 02 9284 9611Website: http://www.humanrights.gov.au/complaints-informationEmail: complaintsinfo@humanrights.gov.au

25.3 If the independent external reviewer makes any recommendations in relation to a complaint/appeal that they have reviewed, the recommendations will then be forwarded to the director of First Base Training. The director will consider and implement the recommendations and the complaint/appeal will then be deemed resolved and closed.

Record keeping

26. In the case where a student wishes to formalise a complaint and appeal through the College's Student Complaints and Appeals Policy, each complaint, appeal and its outcome is recorded and placed in the student file.

27. Emailed complaints and appeals will be responded to within ten (10) working days and recorded and placed in the student file.

Actioning Student Complaints

28. Where the appeals process results in a decision supporting the student complaint/appeal the College will immediately implement the required corrective/preventative action.

29. Regardless of the outcome of the student complaint/appeal, the student will be advised in writing of that outcome and the reasons on which the outcome was based. The student's file will be updated with records of the outcome of the student's complaint/appeal.

Student entry requirements, selection and induction policy
Overview

1. The College is committed to ensuring students select courses and training services which appropriately match their needs, qualifications, experience and academic goals. To this end, the College has developed a policy to ensure that students are aware of entry requirements and an appropriate selection process is adhered to.

Student Entry Requirements

2. The following pre-admission requirements apply to all overseas students:
2.1. Minimum age:
All individuals wishing to apply for enrolment at the College must be at least 18 years of
age at the date that they submit their application.
2.2. English language proficiency:
Individuals wishing to enrol must have:

  • an IELTS band score of 5.5 or equivalent internationally recognised exam result in line with DIAC regulations for direct entry into a course; or
  • 4.5 with an ELICOS course to be taken before your main course. You can study an English for Speakers of Other Languages (ESOL) course for up to 40 weeks
  • within two years of your application date have successfully completed in Australia a substantial part of a Certificate IV or higher level qualification from the Australian Qualifications Framework

If the student does not meet the English language proficiency requirements, a condition of their enrolment must be enrolling in an English language course offered by a NEAS [National ELT (English Language Teaching) Accreditation Scheme] Approved Centre.
2.3. Secondary education:
Individuals must provide evidence (in an English translation) of satisfactory completion of secondary schooling in their home country. Alternatively, students must demonstrate sufficient work experience to prove that they will be able to meet the vocational study
requirements of the course in which they wish to enrol.
2.3. Additional requirements
Additional entry requirements, if any, for particular courses are contained in the individual course information flyers for each course.

Publication of Entry Requirements

3. Information about student entry requirements will be made available to both staff and students. This information will be provided on the College website, in student handbooks and staff manuals. In addition, education agents will be advised of student entry requirements on a regular basis by way of emails and other written notification (in accordance with our education agent policy).

Student Selection and Enrolment Process

4. The College's student selection process is headed by the Director and procedures have been designed to ensure that the process is conducted in a professional and ethical manner.
5. Individuals wishing to enrol must submit an International Student Enrolment Application and Agreement form to the College. The application must include evidence of satisfactory IELTS (or equivalent) levels as well as evidence of satisfaction of any other entry requirements.
6. Applications are reviewed by the Director in accordance with this policy. All individuals are considered on the basis of whether they meet the entry requirements for the course. Equal opportunity is accorded to all applicants in accordance with Equal opportunity
legislation.
7. If the College becomes aware that a student is already enrolled with another registered provider and has not yet completed their initial 6 month period of study, the College will adhere to the requirements of National Code Standard 7 and the College policy on standard 7.
8. If the application is successful, a student receives a Letter of Offer and Agreement. If the student wishes to accept the offer, the student agreement form must be returned to the College and followed or accompanied by the registration fee and initial payment as stipulated in the Letter of Offer.
9. If, at the time of enrolment application, a student has not yet satisfied certain entry requirements (such as evidence of a satisfactory IELTS score), the Letter of Offer may be issued conditional upon the submission of such evidence.
10. No fees are to be paid to the College until a signed Letter of Offer and Agreement have been returned to the College. For further information about fees, please refer to the College's Fees Policy for National Code Standard 3.
11. An electronic Confirmation of Enrolment will be issued by the Director upon receipt of the signed student Agreement, enrolment fee and required tuition fees. This then enables the student to apply for a student visa from the Australian Government. If the Letter of Offer was issued with conditions, then the Director will check that all conditions have been satisfied before the Confirmation of Enrolment is issued. The functions of the Director described in this paragraph may be delegated to any other College officer who has authorised access on PRISMS. If such function is delegated, the Director is responsible for supervising the delegate.

Student Induction

12. A comprehensive induction program has been developed by the College to assist students in undertaking their studies at the College as well as providing information on helping them settle living in Australia whilst studying.
13. The College's induction program is developed and conducted by Director in conjunction with the student support team. The induction program covers College policies, expectations of student behaviour, an outline of Australia's ESOS framework and information on living in Australia and available community services for students.
14. At the induction, all prospective students are referred to the Induction Program and details of College support staff whom they are able to visit if they have any questions about student services or welfare issues.
15. Each student must sign an attendance sheet for the induction. A copy of the Induction Obligations form signed by the student is placed on the student's file.
16. The Compliance Officer conducts a review of all new students' files at the midpoint of each term to ensure that new students have undertaken their inductions.

Student support policy
Overview

1. The objective of this policy is to ensure that all students have access to appropriate support and welfare services. Support services provided by the College encompass academic and general welfare needs.
2. The policy has been developed to ensure that student support services provided by the College comply with the requirements of the ESOS Act, the National Code 2007 and other relevant legislation. The services provided include counselling, advice and support regarding academic achievement and student welfare.
3. We recognise that the provision of appropriate welfare support services, information and assistance will help students achieve academic success and help in their transition to study and life in Australia whilst away from their home environment.

Definitions

ESOS Act means Education Services for Overseas Students Act 2000.
'Welfare' for the purposes of this policy means all matters pertaining to the physical, mental and general well being of students.

Student Support Team

4. A student support team is constituted by three members of staff who are available at all times by appointment to discuss student needs.
5. Staff are appointed to the student support team by the Director having regard to their experience in student needs and their ability to communicate with members of the student population.
6. Staff who are interested in being on the student support team should submit their expression of interest to the Managing Director.
7. Member of the Student support team are encouraged to undertake professional development in this area including general counselling courses and first aid training.

Categories of Support Services

8. The student support services provided by the College fall into 2 categories: academic and general welfare.
9. Students may access these support services themselves or where staff are concerned about a student's wellbeing, a student may be referred for counselling

Academic Support Services

10. Academic tuition classes are provided to existing students at no additional cost. These include English language comprehension and writing, study skills and computing support. Basis literacy and numeracy support is also available.

11. The College provides the following general welfare services at no additional cost to the student:
11.1. Welfare counselling: each member of the Student Support Team is available by appointment to discuss physical, emotional or mental issues with students. In addition, for matters of critical importance, a member of the Student Support Team may contact
the Managing Director for assistance. Referral to external counselling organisations such as beyondblue or the Salvation Army is also undertaken during counselling. A comprehensive list of online support services is provided by the Australian Counselling
Association in electronic format at: www.theaca.net.au.
11.2. Financial counselling: students experiencing financial difficulties can discuss their concerns with a member of the Student Support Team. Where appropriate, a member of the Student Support Team may refer the queries or concerns to the accounts team.
11.3. Legal counselling: students requiring legal support will be referred to external legal aid organisations. No legal advice can be given by staff. Any visa or immigration queries should be referred to DIAC.
11.4. Disability support: students should advise the College in writing if they have any disability or medical condition which may affect their studies. The College will make reasonable adjustments to the delivery of training and implementation of support services to assist students with disabilities whilst at the College.

Information About Support Services

12. The College advises students or intending students about the types and availability of support services through pre-enrolment information contained on the College website, marketing brochures, posters and other collateral displayed on College premises,
information provided to students in induction, student handbook and information given in class by trainers.

Critical Incident Policy

13. The College has a detailed critical incident policy which is distributed to students and publicised on posters displayed on College premises.

Safety Issues

14. The College has a Workplace Health and Safety officer who identifies any workplace hazards and takes steps to ensure that such hazards are minimised. Information about personal safety issues when studying and living in Australia is included in the student handbook and provided to students during induction.

Student Misconduct

15. Students may be suspended or have their enrolment cancelled where they misbehave. Where a student is experiencing behavioural difficulties, they will be invited to avail themselves of the support services provided by the College unless the misbehaviour is such that it endangers other students or staff. Full details of the College's policy regarding student misbheaviour is set out in the Deferring, suspending or cancelling enrolment policy

Privacy

16. The College is bound by the Privacy Act to protect the integrity and confidentiality of personal information which it collects about staff and students. In the event of a critical incident, the College is permitted to release personal information where:
16.1. The College is required by law or legislation (for example, in response to a warrant); or
16.2. Where there is a serious or imminent threat to the life or health of an individual.

Student transfer policy

Policy for transferring from another registered provider to First Base Training

  • First Base Training will not enrol a transferring student before the student has completed six (6) months of the student's principal course of study unless:

a. the original registered provider has ceased to be registered or the course in which the student is enroled has ceased to be registered; or
b. the original registered provider has provided a written letter of release; or
c. the original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course; or
d. any government sponsor of the student considers the change to be in the student's best interest and has provided written support for that change.

  • The restriction applies to any prerequisite courses in a package of courses, as well as the first six months of the principal course.

Policy for transferring to another registered provider from First Base Training

  • When a student wants to transfer before completing six (6) months of his or her principal course with First Base Training, First Base Training will assess the student's request and will allow the transfer if:

a. First Base Training has ceased to be registered or the course in which the student is enroled has ceased to be registered; or
b. First Base Training has provided a written letter of release; or
c. First Base Training has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course; or
d. any government sponsor of the student considers the change to be in the student's best interest and has provided written support for that change.

  • Requests can be refused, but the reasons must be consistent with the above standards
  • If a student's request for release is refused, the student will be informed in writing of the reasons for the refusal and his or her right to appeal the decision.
  • First Base Training will respond to the student within 10 working days.
  • The new provider must have issued a valid enrolment offer for a student's request for a letter of release to be considered.
  • First Base Training will not charge the student for the release letter.
  • First Base Training will keep records of requests for letters of release and the process used to make a decision in relation to the request.
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